Guest Experience Associate — Wine & Spirits, Competitive Benefits

ABC Fine Wine & Spirits; Cape Coral (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Paid vacation

PTO

Tuition reimbursement

ABC University training

Wellness insurance

Dental and vision plans

Company 401K matching

Employee discounts on wine and spirits

Employee assistance program (EAP)

Pet insurance

Job summary

ABC Fine Wine & Spirits in Cape Coral, FL is hiring for a customer-focused team member to assist guests, operate the POS, manage age verification, and promote a wide selection of wines and spirits. You will stock shelves, wrap gifts, and support store cleanliness and safety throughout shifts.

The role emphasizes friendly guest service, accurate transactions, proper cash handling, and ongoing training in products and policies to ensure a high-quality guest experience.

Qualifications

• Customer-facing experience is a plus.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Greet guests and provide friendly service throughout their visit.
• Operate POS system, process transactions, apply discounts, verify rewards, and ensure age checks.
• Maintain Responsible Vendor status for alcohol and tobacco purchases.
• Promote ABC’s wine, spirits, beer, and cigars, including Sourced & Certified products.
• Assist with merchandising, restocking, and visual presentation to meet store goals.
• Receive, unload, and validate invoices; organize stock deliveries.
• Keep store, stockroom, and customer areas clean, safe, and organized.
• Assist with daily property upkeep and cart retrieval.
• Provide gift wrapping, custom gift baskets, and carryout service when needed.
• Stay current on training, policies, and product knowledge.

Skills

Customer service

POS operations

Cash handling

Age verification

Merchandising

Job description

ABC Fine Wine & Spirits in Cape Coral, FL is hiring for a customer-focused team member to assist guests, operate the POS, manage age verification, and promote a wide selection of wines and spirits. You will stock shelves, wrap gifts, and support store cleanliness and safety throughout shifts.

The role emphasizes friendly guest service, accurate transactions, proper cash handling, and ongoing training in products and policies to ensure a high-quality guest experience.