Guest Experience Associate - Parks & Programs

Arlington Heights Park District; Arlington Heights (IL); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Flexible shifts

Staff discount

Job summary

Arlington Heights Park District welcomes applicants for a Guest Services Representative role. You will greet guests, provide detailed information about park facilities, programs, and events, and assist with registration and bookings.

The position supports operations, maintains a tidy guest services area, and collaborates with other teams to ensure an excellent visitor experience. Flexibility to work varying shifts, including evenings, weekends, and holidays, is needed.

Qualifications

• Experience in customer service or guest relations preferred.
• Ability to interact effectively with guests and team members.
• Strong problem-solving and communication skills.

Responsibilities

• Greet and assist guests in a friendly, professional manner.
• Provide information about park facilities, programs, and events.
• Handle guest inquiries and complaints, escalating when needed.
• Assist with registration and booking for programs and events.
• Maintain a clean, organized guest services area and up-to-date materials.
• Collaborate with other departments to ensure smooth operations.
• Report maintenance or safety issues to the appropriate personnel.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Arlington Heights Park District welcomes applicants for a Guest Services Representative role. You will greet guests, provide detailed information about park facilities, programs, and events, and assist with registration and bookings.

The position supports operations, maintains a tidy guest services area, and collaborates with other teams to ensure an excellent visitor experience. Flexibility to work varying shifts, including evenings, weekends, and holidays, is needed.