Guest Experience Associate - Housekeeping Support

GF Hotels & Resorts

Fort Lauderdale (FL)

On-site

USD 28,000 - 38,000

Full time

6 days ago

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Job summary

GF Hotels & Resorts in Fort Lauderdale is seeking a detail-oriented houseperson to support busy hotel operations and deliver exceptional guest experiences. You will handle a range of housekeeping tasks and assist in public areas to keep lobby, hallways, and meeting spaces welcoming.

Responsibilities include restocking linen, delivering amenities, coordinating with housekeeping, and maintaining clean guest rooms and corridors, while delivering outstanding customer service and anticipating guest

Qualifications

Hard worker with strong time management, organizational, and communication skills.
High school diploma, GED, or equivalent.
1 year experience as a houseperson or housekeeper strongly desired.
Proven customer service experience with a strong guest-focused mentality.
Good understanding of cleaning techniques and products.

Responsibilities

Restock linen supply on each floor by transporting clean linen to the housekeeping storage facilities.
Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and other items as directed by management.
Bring requested supplies, such as rollaway beds, cribs, and blankets, to guest rooms.
Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests.
Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces.