Guest Experience Associate - Hospitality Team Member

Sturbridge Host Hotel; Sturbridge (MA); Hybrid; USD 35,000 - 52,000; Full time

Job summary

The Sturbridge Host Hotel + Conference Center in Sturbridge, Massachusetts, offers 232 guest rooms, extensive meeting space, and three on-site dining options including The Greenhouse and The Oxhead Tavern. We are seeking friendly hospitality professionals to join our team and help deliver exceptional guest experiences for events and guests alike.

Ideal candidates will be welcoming, attentive, and team-oriented, maintaining a professional image and prioritizing safety and cleanliness.

Responsibilities

• Maintains a professional image, including appearance, verbiage, and body language, at all times
• Warmly greets both guests and coworkers, using friendly and respectful communication
• Actively listens to guests and responds to questions or concerns
• Fosters teamwork by offering assistance to others as needed
• Ensures cleanliness, safety, security, and building upkeep by identifying issues and reporting them to the proper department
• Contributes to a safe work environment by following safety guidelines

Job description

The Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake.We offer 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. Our guests also have access to our 3 on property dining options, The Greenhouse for breakfast, The Oxhead Tavern, with lakeside dining and VIP’s Lounge.We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team.

While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success.At the beginning of 2020 we welcomed a new owner.Seeing all the potential our property has to offer, renovations began.We are upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members.

Our team is comprised of dedicated, welcoming and personable individuals all working hard to write our new chapter in our success.To join our team, you’ll have a great personality, be welcoming, ensuring hospitality is number one not only for our guests but for your fellow team members.You will also be able to provide some of the details below, to help you in the role.

Job Description

Your application is being submitted for future consideration. Jobs are updated regularly, please check back periodically to view current open positions that you are interested in and qualified for. All applications will remain active for six months.

Additional Information

A few additional requirements to be successful.

All of our team members are expected to treat our guests and coworkers equally, the following applies as well.

• Maintains a professional image, including appearance, verbiage, and body language, at all times
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

All your information will be kept confidential according to EEO guidelines.

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