Guest Experience Associate – Front of House

Zaza Cuban Comfort Food; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

ZAZA’s Cuban Comfort Food in Orlando, FL is seeking a Front of the House Team Member to greet guests, take orders, and ensure top-notch service in a casual, vibrant setting. You’ll help with food and beverage orders, assist guests in selecting items, and uphold cash handling procedures with a friendly, team-oriented approach.

Join a growing brand that emphasizes fresh, made-from-scratch breakfast, lunch, and dinner offerings.

Responsibilities

• Provides our customers with courteous and pleasant service within a clean and positive environment
• Greets all guests that arrive within visible area
• Takes our customer’s food and beverage order; ensures the freshest quality and best presentation of all menu items
• Assists our customers with product selection; executes our company’s “suggestive selling” techniques
• Has complete knowledge of the company’s cash handling procedures and works according to those procedures
• Manages assigned cash and balances at the end of each shift; secures and accurately handles cash at all times
• Sets and clear tables; maintains dining room, restrooms and terraza manicured at all times
• Cleans and maintains his/her work area, equipment and storage areas at all times
• Coordinates multiple orders; communicates clearly and effectively in order to properly complete orders and services within established service times
• Ensures that the work areas, dishes and operational equipment assigned are kept in optimum condition of cleanliness, according to the standards of excellence established by the company
• Follows all opening and closing procedures
• Maintains proper company uniform and hygiene standards
• Complies with all company’s policies, procedures, and training standards
• Records all items served at any time to anyone and accounts for products
• Sets and clear tables; maintains dining room, restrooms and terraza manicured at all times
• Provides excellent customer service and assistance to our amigos
• Assists guests and colleagues with any special requests
• Conforms to department training standards
• Maintains proper company uniform and hygiene standards
• Complies with all company rules, regulations, policies, and procedures

Skills

Customer service

Cash handling

Job description

ZAZA’s Cuban Comfort Food in Orlando, FL is seeking a Front of the House Team Member to greet guests, take orders, and ensure top-notch service in a casual, vibrant setting. You’ll help with food and beverage orders, assist guests in selecting items, and uphold cash handling procedures with a friendly, team-oriented approach.

Join a growing brand that emphasizes fresh, made-from-scratch breakfast, lunch, and dinner offerings.