Front and Back of the House Team Members

Zaza Cuban Comfort; Orlando (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

A growing restaurant brand in Orlando is seeking a customer service professional to provide courteous service in a vibrant dining environment. Responsibilities include taking food and beverage orders, cash handling, table maintenance, and ensuring overall cleanliness and adherence to company policies. Ideal candidates should be passionate about delivering great customer experiences while maintaining hygiene and uniform standards. Opportunities for flexible shifts are available.

Responsibilities

• Provides our customers with courteous and pleasant service within a clean and positive environment.
• Greets all guests that arrive within visible area.
• Takes our customer’s food and beverage order; ensures the freshest quality and best presentation of all menu items.
• Assists our customers with product selection; executes our company’s 'suggestive selling' techniques.
• Has complete knowledge of the company’s cash handling procedures and works according to those procedures.
• Manages assigned cash and balances at the end of each shift; secures and accurately handles cash at all times.
• Sets and clears tables; maintains dining room, restrooms and terraza manicured at all times.
• Cleans and maintains his/her work area, equipment and storage areas at all times.
• Coordinates multiple orders; communicates clearly and effectively in order to properly complete orders and services within established service times.
• Ensures that the work areas, dishes and operational equipment assigned are kept in optimum condition of cleanliness, according to the standards of excellence established by the company.
• Follows all opening and closing procedures.
• Maintains proper company uniform and hygiene standards.
• Complies with all company’s policies, procedures, and training standards.
• Records all items served at any time to anyone and accounts for products.
• Provides excellent customer service and assistance to our amigos.
• Assists guests and colleagues with any special requests.
• Conforms to department training standards.
• Complies with all company rules, regulations, policies, and procedures.

Job description

ZAZA’s Cuban Comfort is a rapidly growing, privately held casual concept based in Orlando. Our growing restaurant brand is committed to providing impeccable experiences and the highest quality customer service for every Amigo while they relax and enjoy one of our signature Café Cubano Coffees or a glass of wine. We offer a Breakfast, Lunch and Dinner menu all made with the freshest ingredients and made from scratch.

Responsibilities

• Provides our customers with courteous and pleasant service within a clean and positive environment
• Greets all guests that arrive within visible area
• Takes our customer’s food and beverage order; ensures the freshest quality and best presentation of all menu items
• Assists our customers with product selection; executes our company’s “suggestive selling” techniques
• Has complete knowledge of the company’s cash handling procedures and works according to those procedures
• Manages assigned cash and balances at the end of each shift; secures and accurately handles cash at all times
• Sets and clears tables; maintains dining room, restrooms and terraza manicured at all times
• Cleans and maintains his/her work area, equipment and storage areas at all times
• Coordinates multiple orders; communicates clearly and effectively in order to properly complete orders and services within established service times
• Ensures that the work areas, dishes and operational equipment assigned are kept in optimum condition of cleanliness, according to the standards of excellence established by the company
• Follows all opening and closing procedures
• Maintains proper company uniform and hygiene standards
• Complies with all company’s policies, procedures, and training standards
• Records all items served at any time to anyone and accounts for products
• Provides excellent customer service and assistance to our amigos
• Assists guests and colleagues with any special requests
• Conforms to department training standards
• Complies with all company rules, regulations, policies, and procedures