Guest Experience Associate — Front End

Hannaford; City of Albany (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Hannaford, Albany location, is seeking front-end staff to deliver friendly customer service, maintain a clean store, and support daily operations. Employees follow store policies and safety standards while assisting customers and handling beverage returns where applicable.

The role emphasizes teamwork, multitasking, and adherence to appearance and service guidelines in a dynamic retail environment.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions.
• Willingness to learn multiple tasks.
• Demonstrated ability to perform the technical requirements of the job.

Responsibilities

• Provide outstanding friendly customer service.
• Observe and follow all company policies and established procedures.
• Clean check-stands daily and assist in prompt cleanup of spills and breakage.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assist in special projects and perform other functions as assigned by supervision.
• Work within our company's management planning (MPP) guidelines to maintain productivity.
• Support and comply with all company safety standards.
• Treat all associates with fairness, dignity, and respect.
• Perform accurate price check function.
• Control excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials.
• Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms, rest rooms as assigned.
• Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Keep the inside and outside of the store clean and in good order.
• BOTTLES where applicable: Sort returnable bottles in compliance with vendor requirements.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Job description

Hannaford, Albany location, is seeking front-end staff to deliver friendly customer service, maintain a clean store, and support daily operations. Employees follow store policies and safety standards while assisting customers and handling beverage returns where applicable.

The role emphasizes teamwork, multitasking, and adherence to appearance and service guidelines in a dynamic retail environment.