Guest Experience Concierge

Hyatt Place Chicago South; Chicago (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health coverage

401K with match

Paid time off

Paid holidays

Earned wage access

Employee assistance program

Hotel travel discounts

Job summary

Olympia Hospitality is seeking a Guest Service Representative for Hyatt Place Chicago South/University Medical Center. The role focuses on exceptional guest service, efficient reservation handling, and accurate guest account management to maximize revenue and guest satisfaction.

The starting pay is $18 per hour, with opportunities to contribute to a values-driven culture emphasizing health and wellbeing, career growth, and a supportive team environment.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Collaborate with housekeeping to ensure rooms are ready for guest occupancy.

Skills

Customer service

Communication

Phone skills

Attention to detail

Staying calm under pressure

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a Guest Service Representative for Hyatt Place Chicago South/University Medical Center. The role focuses on exceptional guest service, efficient reservation handling, and accurate guest account management to maximize revenue and guest satisfaction.

The starting pay is $18 per hour, with opportunities to contribute to a values-driven culture emphasizing health and wellbeing, career growth, and a supportive team environment.