Guest Experience Associate – Front Desk

Remington Hospitality; El Paso (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

Remington Hospitality in El Paso, TX is seeking a friendly front desk associate to warmly welcome guests, handle check-ins/outs, and provide information about local attractions and dining.

You will respond to questions, process payments, maintain guest records, and coordinate with housekeeping and other departments while upholding safety and privacy standards.

Excellent communication, reliability, and the ability to work weekends are required; prior hotel experience is a plus.

Qualifications

• Experience in hotel front desk or customer service preferred.
• Strong communication and interpersonal abilities.
• Friendly and welcoming demeanor.
• Detail-oriented and organized.
• Proficient with basic computer applications.
• Availability on weekends and holidays.

Responsibilities

• Greet guests professionally and check-in/out.
• Provide information about hotel amenities and local attractions.
• Respond to guest questions and requests promptly.
• Process payments and manage transactions accurately.
• Coordinate with housekeeping and other departments.
• Maintain a clean and professional front desk area.
• Promote loyalty program benefits when appropriate.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

PMS software

Punctual & reliable

Team player

Tools

PMS software

Job description

• Welcome and greet guests in a friendly and professional manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Provide information about hotel amenities, services, local attractions, and dining options.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Process payments, room charges, and other transactions accurately.
• Maintain accurate guest information and follow hotel procedures.
• Answer telephone calls and assist guests with reservations and general inquiries.
• Monitor room availability and assist with room assignments.
• Communicate effectively with Housekeeping, Maintenance, Food & Beverage, and other departments.
• Maintain a clean, organized, and professional front desk area.
• Promote hotel services and Marriott Bonvoy benefits when appropriate.
• Follow all hotel safety, security, and guest-service standards.
• Protect guest privacy and confidential information.
• Address guest concerns and escalate issues to management when necessary.
• Assist with other front office duties as needed.
  
  

What You Will Be Doing

• Welcome and greet guests in a friendly and professional manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Provide information about hotel amenities, services, local attractions, and dining options.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Process payments, room charges, and other transactions accurately.
• Maintain accurate guest information and follow hotel procedures.
• Answer telephone calls and assist guests with reservations and general inquiries.
• Monitor room availability and assist with room assignments.
• Communicate effectively with Housekeeping, Maintenance, Food & Beverage, and other departments.
• Maintain a clean, organized, and professional front desk area.
• Promote hotel services and Marriott Bonvoy benefits when appropriate.
• Follow all hotel safety, security, and guest-service standards.
• Protect guest privacy and confidential information.
• Address guest concerns and escalate issues to management when necessary.
• Assist with other front office duties as needed.
  
  

Requirements

• Previous hotel or customer service experience preferred.
• Previous Front Desk experience is a plus.
• Excellent communication and interpersonal skills.
• Friendly, professional, and welcoming personality.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills; hotel property-management system experience is a plus.
• Professional appearance and good personal hygiene.
• Reliable, dependable, and punctual.
• Ability to work independently and as part of a team.
• Open availability for weekends and holidays is required.
• Ability to work a flexible schedule based on hotel occupancy and business needs.
  
  

If you enjoy helping people, providing excellent service, and being part of a winning team, we want to meet you!