Guest Experience Associate — Free Bowling & Discounts

Lucky Strike Entertainment; Tustin (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Bowling!

$1 Arcade Play

20% off Events

50% off Food & Beverages

Job summary

Lucky Strike Entertainment in California is looking for a Greeter/Counter Desk Attendant to warmly welcome guests, manage the waitlist, and handle lane assignments and sales at the counter. You’ll work in a lively bowling environment, assisting guests with basic bowling tips and ensuring smooth daily operations.

The role requires a friendly personality, reliability for part-time evening or weekend shifts, and compliance with age-related service policies.

Qualifications

• HS Diploma or equivalent restaurant/hospitality experience (Optional)
• Proven success in school/previous job experience
• Excellent telephone etiquette
• Must meet the minimum age required by state law to serve alcohol

Responsibilities

• Be friendly and inviting to our guests in person and over the phone
• Manage the waitlist
• Track availability and assign lanes, shoes & other equipment
• Prepare for leagues
• Ring sales at the counter and follow our cash control procedures
• Notify our mechanics of pinspotter/pinsetter malfunctions and log these issues
• Assist our guests with basic bowling instruction
• Operate our POS system, central panel, computers, and P/A system

Skills

Excellent telephone etiquette

Customer service experience

Education

HS Diploma or equivalent

Job description

Lucky Strike Entertainment in California is looking for a Greeter/Counter Desk Attendant to warmly welcome guests, manage the waitlist, and handle lane assignments and sales at the counter. You’ll work in a lively bowling environment, assisting guests with basic bowling tips and ensuring smooth daily operations.

The role requires a friendly personality, reliability for part-time evening or weekend shifts, and compliance with age-related service policies.