Guest Experience Associate — Fast Casual

Culver's; Eastlake (MI); On-site; USD 12,000 - 21,000; Full time

Job summary

Culver's is seeking a team member to provide personalized, exceptional guest service, ensuring every guest leaves happy. You will engage with guests, demonstrate proper hygiene and food safety, and maintain a neat appearance while adhering to restaurant policies.

Role focuses on accurate product preparation, timely service, and strong communication with guests and team mates. Flexible scheduling and daily responsibilities support a fast-paced, guest‑centric environment.

Qualifications

• Flexible schedule required.
• Reading and writing skills required.
• Communicates with guests, team and management.
• Demonstrates a sense of urgency.
• Demonstrates trained food safety knowledge.

Responsibilities

• Provides excellent guest service and hospitality.
• Maintains proper personal hygiene and food safety practices.
• Keeps a neat, well-groomed uniformed appearance.
• Follows restaurant policy on attendance and respectful conduct.
• Assists guests with product knowledge and promotions.
• Adheres to company safety standards for team and guest safety.
• Handles guest comments promptly and courteously.
• Performs primary position responsibilities timely and accurately.
• Performs secondary position responsibilities timely and accurately.
• Assists with odd job responsibilities as requested by the MOD.
• Prepares quality products with portion control and presentation within service goal times.

Skills

Flexible schedule

Reading & writing skills

Guest & team communication

Sense of urgency

Food safety knowledge

Job description

Culver's is seeking a team member to provide personalized, exceptional guest service, ensuring every guest leaves happy. You will engage with guests, demonstrate proper hygiene and food safety, and maintain a neat appearance while adhering to restaurant policies.

Role focuses on accurate product preparation, timely service, and strong communication with guests and team mates. Flexible scheduling and daily responsibilities support a fast-paced, guest‑centric environment.