Guest Experience Associate - Bakery & Celebrations

Nothing Bundt Cakes; Wilmington (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Nothing Bundt Cakes in Wilmington, NC is seeking a friendly Guest Service Representative to create a warm bakery experience for every guest. You will greet customers, answer questions about cake options and promotions, and help ensure celebrations are memorable.

You will process orders at the register, upsell accessories like balloons and cards, keep displays inviting, and comply with health and safety guidelines.

Qualifications

• No formal education required; hospitality experience is a plus.
• Must be comfortable with standing for long periods.
• Strong guest-service orientation and ability to work in a fast-paced environment.
• Able to use basic arithmetic and handle cash transactions.

Responsibilities

• Greet guests warmly and determine their needs to create a superior experience.
• Educate guests about cake options, sizes, flavors, and promotions.
• Suggest additional merchandise to complete celebrations.
• Process orders using the POS system and maintain clean displays.
• Maintain cleanliness and stock display cases.

Skills

Interpersonal skills

Customer service

Multitasking

Attention to detail

POS system

Tools

Point-of-sale system

Cash handling

Job description

Nothing Bundt Cakes in Wilmington, NC is seeking a friendly Guest Service Representative to create a warm bakery experience for every guest. You will greet customers, answer questions about cake options and promotions, and help ensure celebrations are memorable.

You will process orders at the register, upsell accessories like balloons and cards, keep displays inviting, and comply with health and safety guidelines.