Guest Experience Associate - 3-Day Week & PTO

Serenity Healthcare; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

3‑day workweek

PTO and holidays

Health, dental, vision coverage

401k plan

Referral program

Job summary

Serenity Healthcare in Jacksonville is seeking a friendly Front Desk Receptionist to be the first warm face visitors see. You will check people in, answer calls, and ensure everyone feels welcome and supported.

No industry experience? No problem. We train you on scheduling tools, privacy practices, and the basics of exceptional service. This role offers a consistent 3-day workweek, PTO, paid holidays, and opportunities to grow within a collaborative team.

Qualifications

• 1+ year of experience in fast-paced, service-oriented roles.
• High School Diploma or GED.

Responsibilities

• Greet visitors and guests with warmth and professionalism
• Update and verify visitor information with every interaction
• Assist with forms and answer general questions
• Build rapport with visitors — remembering their names, stories, and preferences
• Maintain a clean, calm, and welcoming front area
• Use scheduling software and office tech efficiently
• Help out wherever needed — we're a collaborative team

Skills

Calm energy

Attention to detail

Team spirit

Multitasking

Organizational skills

Customer service experience

Education

High School Diploma or GED

Tools

Scheduling software

Email

Databases

Job description

Serenity Healthcare in Jacksonville is seeking a friendly Front Desk Receptionist to be the first warm face visitors see. You will check people in, answer calls, and ensure everyone feels welcome and supported.

No industry experience? No problem. We train you on scheduling tools, privacy practices, and the basics of exceptional service. This role offers a consistent 3-day workweek, PTO, paid holidays, and opportunities to grow within a collaborative team.