Guest Experience Associate

TOCA Football; Madison (WI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Part Time, Flexible Scheduling

Competitive Pay

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Benefits Hub Discount Marketplace

2 Free Packages to share with yourSqud

Job summary

TOCA Soccer is hiring a Guest Experience Associate at our Madison, WI center. You will be the first friendly face for guests and play a key role in delivering an outstanding experience every time you welcome, assist, and engage with visitors.

You will support operations, front desk tasks, and occasional concessions while maintaining a positive, energetic environment. Evening and weekend availability is preferred to align with peak times and events.

Qualifications

• Experience in guest services or hospitality.
• Strong communication and interpersonal skills.
• Ability to stay positive and energetic in a fast-paced environment.

Responsibilities

• Greet guests and ensure a warm welcome.
• Handle questions and resolve concerns with care.
• Assist with concessions as needed.
• Help with check-ins, sign-ups, and events.
• Maintain front desk and keep the space organized.

Skills

Guest services

Communication

Team collaboration

Tools

Google Suite

Job description

About TOCA Soccer

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What Makes a TOCA Teammate

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Why You'll Love Being Part of the TOCA Team

• Competitive Pay & On Demand Pay
• Part Time, Flexible Scheduling
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad!

Job Highlights

Job Title: Guest Experience Associate

Location: Madison, WI

Report To: General Manager

Hours Required: Candidates must be able to work evenings and weekends

Position Overview

You’re the face of TOCA — the first high‑five, the warm welcome, and the go‑to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and ensuring the facility runs smoothly.

What You’ll Be Doing

Guest Experience Hero (60%)

• Greet like a champ and make every guest feel like an MVP
• Handle questions, feedback, and concerns with good vibes and care
• Jump in to fix issues quickly or tag in a teammate
• Work together to keep things flowing and guests happy
• Work in concessions (as needed)

Operations Guru (30%)

• Keep the space clean, stocked, and ready for action
• Help with scheduling, check‑ins, sign‑ups, and events
• Own the front desk like it’s your stage

Admin But Make It Snappy (5%)

• Handle waivers, payments, and reports efficiently

Training + Growth (5%)

• Learn the TOCA way and level up your game
• Gain development to keep your career moving forward with TOCA

TOCA Culture (100%)

• Uphold service standards by being professional, welcoming, aware, outgoing, and proud
• Partner with leadership to create and maintain a unified culture and high engagement across the center

You’ll Crush This Role If You

• Love people and keep good vibes strong
• Have top‑tier communication skills
• Can stay cool under pressure
• Know your way around Google Suite & scheduling tools (on‑site training provided)
• Are willing to work evening and weekend shifts (our peak times)
• Can lift 30+ lbs and move with energy