Guest Experience Associate

Christ Community Chapel; Hudson (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Christ Community Chapel is seeking a Guest Experience Associate to support the Guest Experience Director in creating environments where people encounter Jesus and feel loved, known, and at home. The role includes hospitality, volunteer leadership, and Legacy Park coordination for church-wide events.

You will recruit, train, and coordinate Guest Experience volunteers, ensure welcoming environments, and help implement effective systems and processes for weekend services and park programming.

Qualifications

• Bachelor's degree with 2+ years in hospitality, guest experience or similar.
• Strong relational and networking skills for volunteers, guests and partners.
• Excellent verbal and written communication skills.
• Highly organized with attention to detail and time management.

Responsibilities

• Recruit, train, schedule, and develop Guest Experience volunteers and teams (Ushers, Greeters, Parking, New Here, Next Steps).
• Create welcoming guest experiences from arrival through follow-up and next steps.
• Coordinate security and medical volunteer coverage for services and events.
• Support Guest Experience systems, processes, and ministry initiatives.
• Lead Legacy Park scheduling, events, and partnerships for church-wide/community use.
• Develop processes to ensure smooth Legacy Park operations and clear usage expectations.
• Build relationships with local organizations to boost Legacy Park engagement.
• Lead Legacy Park events logistics, vendors, and volunteer coordination.

Skills

Hospitality/Guest experience

Volunteer management

Event coordination

Communication

Relationship building

Education

Bachelor's degree

Job description

Description

The Guest Experience Associate supports the Guest Experience Director in creating environments where people encounter Jesus and feel loved, known, and at home at Christ Community Chapel (CCC). This is accomplished through thoughtful hospitality, volunteer leadership, and effective systems and processes before, during, and following weekend services. This role also provides leadership and coordination for Legacy Park, helping CCC strategically utilize the space for church-wide events, community engagement, and outreach opportunities. This is a full-time position and reports to the Guest Experience Director.

Responsibilities:

Guest Experience Focus:

• Help create an environment where non-Christians and Christians alike feel welcome and wanted, with particular attention to creating an excellent first-time guest experience from arrival through follow-up and meaningful next steps.


• Lead the recruitment, training, scheduling, and ongoing development of Guest Experience volunteers, including Ushers, Greeters, Parking, New Here, and Next Steps teams.


• Help ensure guest-facing environments are welcoming, organized, safe, and prepared for services and events, including coordinating appropriate security and medical volunteer coverage.


• Personally welcome and assist new guests, helping them acclimate to CCC and identify meaningful next steps, including Reimagine.


• Support the Guest Experience Director in effectively carrying out and continually improving Guest Experience systems, processes, ministry initiatives, projects, and events.

Legacy Park Focus:

• Serve as the primary point person for the scheduling, coordination, and strategic use of Legacy Park for church-wide and community-facing events.


• Develop and maintain systems and processes that support the smooth operation of Legacy Park and establish clear expectations for park usage.


• Build relationships with local organizations, schools, community groups, and other partners to increase community engagement and participation in Legacy Park.


• Identify opportunities to leverage Legacy Park for outreach and connection, including helping CCC ministries strategically utilize the park to further the church's mission.


• Lead and support Legacy Park events and initiatives, including event logistics, communication, vendors, community partners, and volunteer recruitment and coordination.

Requirements

Qualifications:

• Be in a dynamic and growing relationship with Jesus.


• Bachelor's degree with 2+ years of relevant experience preferred, ideally in hospitality, guest experience, ministry, events, or a large church environment.


• Strong relational and networking skills, with the ability to build meaningful relationships with volunteers, guests, community partners, and organizations.


• Excellent verbal and written communication skills.


• Highly organized with strong attention to detail and time-management skills.


• Strong work ethic and a self-starter who demonstrates initiative, ownership, and follow-through.


• Ability to manage multiple priorities and work effectively in a deadline-driven environment.


• Proven ability and commitment to work collaboratively with leaders, staff, volunteers, and community partners.


• Ability to anticipate needs, identify opportunities for improvement, and help develop effective systems and processes.


• Willingness and ability to work a schedule that supports weekend services, church-wide events, and Legacy Park programming as needed.


• Committed to the mission and vision of CCC.