Guest Experience Assistant General Manager

dashin; Charlotte (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

8 Paid Holidays

Community Engagement

100% tuition reimbursement

Healthcare plans

Parental Leave

Pet insurance

401(k) with employer match

Career Growth

Employee Perks

Job summary

Dash In in Charlotte, NC is seeking a Guest Experience Assistant Manager to lead the Front of House team and partner with the General Manager to ensure strong daily execution and exceptional service delivery.

You’ll oversee hiring, training, and coaching while managing inventory and brand standards in a fast-paced 24/7 environment. This full-time role requires leadership experience and a commitment to guest satisfaction.

Qualifications

• High school diploma or GED; associate or bachelor’s degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work varied full-time schedule including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S.
• Background check and drug screening completed.

Responsibilities

• Lead the Front of House (FOH) team and partner with the General Manager.
• Assist in hiring, training, coaching, and developing staff.
• Oversee product ordering to drive sales and minimize loss.
• Maintain brand standards, cleanliness, and guest focus.
• Support 24/7 retail execution and act as Store Manager when needed.
• Ensure clear communication across all levels of the organization.
• Meet third-party audit and inspection expectations.
• Drive sales, customer feedback, and profitability metrics.

Skills

Leadership

Team management

Customer service

Operations

Communication

Problem-solving

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

POS technology

Job description

Guest Experience Assistant Manager – Dash In

Location:Charlotte, NC

Status:Full-time 30-40 hours per week, benefits eligible

Schedule:24/7 retail environment (days, nights, weekends, overnights)

Join Dash In as our Guest Experience Assistant Manager! Dash In is proud to be Great Place to Work Certified™ and part of the Wills Group family of brands. We believe in putting people first and investing in growth, leadership, and long-term success.

As a leading convenience brand operating more than 60 locations, Dash In delivers fuel, fresh food, convenience retail, and car wash services in a fast-paced 24/7 environment. We are committed to creating a welcoming, efficient, and service-focused experience for every guest.

What you’ll do

As the Guest Experience Assistant Manager, you’ll lead the Front of House (FOH) team and partner with the General Manager to ensure strong daily execution and exceptional service delivery.

• Team Management:Assist in hiring, training, coaching, and developing a high-performing retail team.
• Inventory Management:Oversee product ordering to drive sales while minimizing loss and shrink.
• Brand Standards:Maintain a clean, safe, and guest-focused environment.
• Operational Leadership:Support 24/7 retail execution and act as Store Manager when needed.
• Communication:Ensure clear communication across all levels of the organization.
• Audit & Inspection Readiness:Meet or exceed expectations during third-party audits and inspections.
• Performance Results:Drive sales growth, positive customer feedback, and strong profitability metrics (labor, expenses, inventory control).

What we’re looking for

• High school diploma or GED -or- ability to complete employer-paid GED program; associate or bachelor’s degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S.
• Successful completion of background check and drug screening.

Preferred qualifications

• Active ServSafe certification.
• Strong organizational and problem-solving skills.
• Familiarity with POS technology.
• Excellent interpersonal and coaching abilities.
• Detail-oriented with a results-driven and adaptable mindset.

Benefits and perks

• Paid Time Off:Up to 4 weeks annually (96 hours of vacation and 48 hours of sick leave).
• 8 Paid Holidayseach year.
• Community Engagement:2 paid service days annually.
• Education:100% tuition reimbursement.
• Healthcare:Affordable medical, dental, and vision plans with HSA option.
• Parental Leave:Paid parental leave.
• Insurance:Pet insurance, life insurance, and short-term disability.
• Financial Well-being:401(k) with up to 7% employer match.
• Career Growth:Advancement opportunities across the Mid-Atlantic region.
• Employee Perks:Discounted coffee, fountain beverages, fresh food, and car washes.

Dash In is an equal opportunity employer and does not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.