Guest Experience Assistant - Front of House

Ruby Tuesday; Tillman's Corner (AL); On-site; USD 24,000 - 32,000; Full time

Job summary

Ruby Tuesday in Tillmans Corner, MOBILE, AL is seeking a Server Assistant to warmly welcome guests and assist the service team. The role uses the Table Management System (TMS) to seat guests and help ensure guests leave satisfied with a positive experience.

The Server Assistant will greet guests, manage seating with TMS, inform guests about features, support servers with delivery and refills, maintain a clean area, and uphold food safety standards. Training and a flexible schedule are available.

Qualifications

• Must be at least 16 years old.
• No prior work experience required.
• Ability to understand and provide friendly guest service.
• Ability to understand and comply with proper food handling and serving techniques and with regulations.
• Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures.
• Ability to operate a computer, calculator, phone and other office equipment.
• Attention to details with good organizational and efficient time management skills.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.

Responsibilities

• Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating.
• Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment.
• Greet guests and assign tables using TMS; notify guests about waits.
• Inform guests of current features and promotions, answer questions and offer menu suggestions.
• Address guest concerns and inform the Manager.
• Support team by delivering food and beverages, pre-bussing and providing refills.
• Set up, maintain and operate the server assistant stand and front lobby area.
• Answer the phone and assist with guest questions in a friendly, courteous manner.
• Deliver drinks and food to guests as needed.
• Practice safe food handling and cleanliness standards.
• Bag and manage takeout orders, check order for accuracy.
• Ensure guests receive a friendly farewell and solicit feedback.

Skills

Friendly guest service

Communication

Time management

Attention to detail

Flexible schedule

Teamwork

Tools

TMS system

Calculator

Phone

Computer

Job description

Ruby Tuesday in Tillmans Corner, MOBILE, AL is seeking a Server Assistant to warmly welcome guests and assist the service team. The role uses the Table Management System (TMS) to seat guests and help ensure guests leave satisfied with a positive experience.

The Server Assistant will greet guests, manage seating with TMS, inform guests about features, support servers with delivery and refills, maintain a clean area, and uphold food safety standards. Training and a flexible schedule are available.