Guest Experience Ambassador | Ward 1 Resident Bonus

The LINE Hotel Group; Washington (District of Columbia); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD insurance

Referral bonus (Ward 1)

Job summary

The LINE DC is seeking a dynamic Front Desk Agent who is a DC Ward 1 Resident to join our team. The role requires genuine hospitality passion and an entrepreneurial spirit, with a Ward 1 Resident bonus of $300.

You will greet guests, handle inquiries, and ensure smooth check-in/check-out while upholding the highest standards of service. This on-site position offers competitive hourly compensation and benefits.

Qualifications

• High School diploma or general education degree (GED).
• Three (3) years related experience in hospitality or service industry preferred.
• Strong communication skills.
• Collaborative spirit.
• Ethical conduct.
• Computer proficiency: Microsoft Office, Opera PMS.
• Positive attitude.
• Eye for detail.
• Problem solving abilities.

Responsibilities

• Greet every guest promptly with a smile and maintain eye contact.
• Establish and maintain good communications with colleagues and departments.
• Handle guest interactions with hospitality and professionalism; resolve inquiries and complaints.
• Check in guests and ensure correct room type and rate.
• Arrange luggage delivery to rooms when needed.
• Issue correct keys and assist with check-out and billing.
• Manage cash, currency exchange, and balance the bank.
• Reconcile transactions at shift end.
• Create a friendly, comfortable atmosphere for guests.
• Accept reservations when Reservations staff are unavailable.
• Address guest inquiries and direct to appropriate department.
• Understand Front Office operations in PMS and hotel services hours.

Skills

Strong communication skills

Collaborative spirit

Ethical conduct

Computer proficiency (Microsoft Office

Opera PMS

Positive attitude

Eye for detail

Problem solving abilities

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

The LINE DC is seeking a dynamic Front Desk Agent who is a DC Ward 1 Resident to join our team. The role requires genuine hospitality passion and an entrepreneurial spirit, with a Ward 1 Resident bonus of $300.

You will greet guests, handle inquiries, and ensure smooth check-in/check-out while upholding the highest standards of service. This on-site position offers competitive hourly compensation and benefits.