Guest Experience Ambassador - Funeral Services

Carriage Services; Fredericksburg (VA); On-site; USD 19,000 - 28,000; Part time

Job summary

Carriage Services in Fredericksburg, VA, seeks The Ambassador to support funeral and memorialization services. You will welcome client families, escort them to chapels, hand out memorial materials, and assist staff to ensure ceremonies run smoothly.

Qualifications include a high school diploma, willingness to participate in community outreach, and strong communication and empathy with clients.

The role involves lifting up to 100 pounds, occasional driving, and adherence to safety procedures.

Qualifications

• Must have a high school diploma or equivalent.
• Ability to communicate effectively with internal and external customers.
• Empathize with client families and their guests in emotionally charged situations.

Responsibilities

• Actively serves as an ambassador of the business in the community to build trust and loyalty.
• Greets and directs client families and their guests at the funeral home.
• Escorts client families and their guests to the correct chapel or parlor.
• Directs visitors to guest book and memorialization materials as needed.
• Answers questions and assists with serving the needs of client families and guests.
• Performs other duties as assigned.

Skills

Communication skills

Empathy

Customer service

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Carriage Services in Fredericksburg, VA, seeks The Ambassador to support funeral and memorialization services. You will welcome client families, escort them to chapels, hand out memorial materials, and assist staff to ensure ceremonies run smoothly.

Qualifications include a high school diploma, willingness to participate in community outreach, and strong communication and empathy with clients.

The role involves lifting up to 100 pounds, occasional driving, and adherence to safety procedures.