Guest Experience Ambassador — Front Desk

StepStone-Hospitality-Inc; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Stepstone Hospitality operates the Renaissance Des Moines Savery Downtown hotel in Des Moines, IA, seeking friendly, ambitious team members for our Front Office Team. responsibilities include registering guests, issuing keys, handling reservations, and assisting guests with services and directions.

The role requires professional presentation, the ability to work under pressure, and willingness to perform various front desk duties to ensure guest satisfaction.

Qualifications

• Front desk experience or guest services focus.
• Ability to work under high-pressure conditions.
• Professional appearance and conduct at all times.
• Physical ability to lift up to 20 pounds.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and provide escort instructions.
• Sort and track mail and messages.
• Answer inquiries about hotel services and directions.
• Maintain records of room availability and rates.
• Compute bills and process payments.
• Make, confirm, and cancel reservations via all channels.
• Post charges when payment interfaces are down.
• Arrange transportation or entertainment for guests.
• Deposit valuables in hotel safe.
• Have knowledge of each shift including night audit.

Skills

Customer service

Office software

Night audit

Tools

Front desk software

Job description

Stepstone Hospitality operates the Renaissance Des Moines Savery Downtown hotel in Des Moines, IA, seeking friendly, ambitious team members for our Front Office Team. responsibilities include registering guests, issuing keys, handling reservations, and assisting guests with services and directions.

The role requires professional presentation, the ability to work under pressure, and willingness to perform various front desk duties to ensure guest satisfaction.