Front Desk Supervisor

StepStone-Hospitality-Inc; Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

The Renaissance Des Moines Savery Downtown hotel is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service. You will drive guest satisfaction, supervise hotel operations in collaboration with departments, and support revenue initiatives while maintaining brand standards.

Ideal candidates demonstrate strong communication, professional demeanor, and the ability to work under pressure, with a focus on team development and guest-focused problem solving.

Qualifications

• Proven ability to manage a front desk team with a guest-first approach.
• Capable of handling high-pressure situations with poise and professionalism.
• Strong communication and listening skills to resolve guest requests.
• Willingness to develop personally and professionally in a hospitality setting.
• Understanding of guest service standards and brand values.
• Ability to articulate information clearly to guests and colleagues.
• Collaborates effectively with all hotel departments to ensure service quality.
• Treats colleagues with respect and maintains professional appearance.

Responsibilities

• Maintain standards of quality guest service.
• Achieve revenues and expenses and maximize profitability related to guest services.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives.
• Supervise operations across departments as needed by the GM and hotel leadership.
• Resolve guest issues and ensure timely, courteous responses.
• Manage reservations to optimize occupancy and ADR through upselling by associates.
• Maintain procedures for credit control and financial security.
• Oversee guest security and asset protection measures.

Skills

Customer service

Communication

Leadership

Teamwork

Conflict resolution

Problem solving

Job description

Description

The Beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team as Front Desk Supervisor. If you have a passion to serve while having fun, meeting new people, then this is the career for you!

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.
• Oversees all problem resolution matters in the absence of GM.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

Requirements

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
• Understands and communicates the StepStone mission and core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers EOE/M/F/D/V