Front Desk Agent Des Moines, IA

StepStone-Hospitality-Inc; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Stepstone Hospitality operates the Renaissance Des Moines Savery Downtown hotel in Des Moines, IA, seeking friendly, ambitious team members for our Front Office Team. responsibilities include registering guests, issuing keys, handling reservations, and assisting guests with services and directions.

The role requires professional presentation, the ability to work under pressure, and willingness to perform various front desk duties to ensure guest satisfaction.

Qualifications

• Front desk experience or guest services focus.
• Ability to work under high-pressure conditions.
• Professional appearance and conduct at all times.
• Physical ability to lift up to 20 pounds.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and provide escort instructions.
• Sort and track mail and messages.
• Answer inquiries about hotel services and directions.
• Maintain records of room availability and rates.
• Compute bills and process payments.
• Make, confirm, and cancel reservations via all channels.
• Post charges when payment interfaces are down.
• Arrange transportation or entertainment for guests.
• Deposit valuables in hotel safe.
• Have knowledge of each shift including night audit.

Skills

Customer service

Office software

Night audit

Tools

Front desk software

Job description

Description

The Beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team. If you have a passion to serve while having fun, meeting new people, then this is the career for you!

What will you do?

• Register and assign rooms to guests.


• Issue room key and escort instructions to Guest Service Agent or directly to guest.


• Sort and track incoming mail and messages.


• Transmit and receive messages using all communication avenues.


• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.


• Keep record of room availability and rate.


• Compute bill, collect payment, and make change for guests.


• Make, confirm, and cancel reservations via all communication avenues.


• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.


• Make reservation, transportation, or entertainment reservations for guests.


• Deposit guest valuables in hotel safe deposit box.


• Ability to accurately use various office software.


• Have a full working knowledge and expertise of each shift including night audit.

Requirements

• Minimum lifting of 20 pounds.


• Pushing, bending, stooping, upward reaching, manual dexterity.


• Hearing, writing, typing.


• Minimum pulling of 20 pounds.


• Other duties may be assigned.


• Projects and assignments are completed thoroughly, professionally, and with care.


• Adjusts to high-pressure conditions and is open to change.


• Assumes responsibility for personal growth and development.


• Conducts him\\herself (acts and dresses) professionally at all times; sets standards for all associates.

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers EOE/M/F/D/V