Guest Experience Ambassador | Flexible Hours, Growth

Geronimo Hospitality Group; Indianapolis, Northern (IN, KY); Hybrid; USD 17,000 - 23,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group seeks a Guest Services Representative for Ironworks Hotel in Indianapolis. You will be the welcoming face in the lobby, handling check-ins/outs, creating memorable guest experiences, and coordinating services to resolve questions and requests.

The role emphasizes guest satisfaction, teamwork, and flexible hours in a vibrant hotel environment that values service excellence.

Qualifications

• Excellent communication skills and professional attitude.
• Effective conflict management and decision making.
• Ability to use a variety of computer applications.
• Previous experience in customer service.

Responsibilities

• Process guest arrivals and departures, including all necessary payments.
• Handle and coordinate room assignments and pre-arrivals.
• Handle guests' concerns and requests for information.
• Maintain lobby/reception area to ensure a welcoming guest experience.
• Assist with check-in and check-out of groups and tours.
• Collaborate with other departments as required.

Skills

Communication skills

Professional attitude

Conflict management

Computer applications

Customer service experience

Education

High school diploma or equivalent

Tools

Opera system

Job description

Geronimo Hospitality Group seeks a Guest Services Representative for Ironworks Hotel in Indianapolis. You will be the welcoming face in the lobby, handling check-ins/outs, creating memorable guest experiences, and coordinating services to resolve questions and requests.

The role emphasizes guest satisfaction, teamwork, and flexible hours in a vibrant hotel environment that values service excellence.