Guest Services Agent- Ironworks Hotel, Indianapolis

Geronimo Hospitality Group; Indianapolis, Northern (IN, KY); Hybrid; USD 17,000 - 23,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group seeks a Guest Services Representative for Ironworks Hotel in Indianapolis. You will be the welcoming face in the lobby, handling check-ins/outs, creating memorable guest experiences, and coordinating services to resolve questions and requests.

The role emphasizes guest satisfaction, teamwork, and flexible hours in a vibrant hotel environment that values service excellence.

Qualifications

• Excellent communication skills and professional attitude.
• Effective conflict management and decision making.
• Ability to use a variety of computer applications.
• Previous experience in customer service.

Responsibilities

• Process guest arrivals and departures, including all necessary payments.
• Handle and coordinate room assignments and pre-arrivals.
• Handle guests' concerns and requests for information.
• Maintain lobby/reception area to ensure a welcoming guest experience.
• Assist with check-in and check-out of groups and tours.
• Collaborate with other departments as required.

Skills

Communication skills

Professional attitude

Conflict management

Computer applications

Customer service experience

Education

High school diploma or equivalent

Tools

Opera system

Job description

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

IRONWORKS HOTEL, INDIANAPOLIS

Ironworks Hotel is a boutique hotel located near the Keystone Fashion Mall in north Indianapolis and is inspired by America’s industrial heritage. The Ironworks Keystone campus is home to some of the area’s best restaurants including Provision, Ruth's Chris Steakhouse, Rize, Sangiovese Ristorante, Blue Sushi Saki & Grill and more The Ironworks Hotel is a place for people to work hard, play hard and come together.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

A guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet new people.

WHAT YOUR DAY WILL LOOK LIKE

• Process guest arrivals and departures, including all necessary payments
• Handle and coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required

GHG24

Requirements

WHAT IT TAKES TO SUCCEED

• High school diploma or equivalent
• Excellent communication skills and professional attitude
• Effective conflict management and decision making
• Ability to use a variety of computer applications
• Knowledge of Opera system
• Previous experience in customer service

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.