Guest Experience Ambassador – Dining & Service

NEXDINE Hospitality; Kalamazoo (MI); On-site; USD 18,000 - 21,000; Part time

Job summary

NEXDINE Hospitality in Kalamazoo, MI, is seeking a Server/Guest Experience Ambassador for a part-time role. You will provide a best-in-class dining experience to residents, colleagues, and guests, reporting to the Director of Dining Services.

Responsibilities include taking orders, explaining menu items, accommodating dietary needs, and supporting culinary staff. This position offers weekly pay and a collaborative work environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in food service required.
• Previous customer service experience required.

Responsibilities

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
• Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
• Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set-up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist in supporting culinary staff at numerous stations as directed.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

Skills

Hospitality spirit

Customer service

Food service

Menu knowledge

Communication

Education

High school diploma or equivalent

Job description

NEXDINE Hospitality in Kalamazoo, MI, is seeking a Server/Guest Experience Ambassador for a part-time role. You will provide a best-in-class dining experience to residents, colleagues, and guests, reporting to the Director of Dining Services.

Responsibilities include taking orders, explaining menu items, accommodating dietary needs, and supporting culinary staff. This position offers weekly pay and a collaborative work environment.