Guest Experience Ambassador

Four Seasons Hotels Ltd; Palm Beach (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

401(k) retirement plan

Training and development opportunities

Complimentary accommodations at other

Complimentary dry cleaning for staff

Complimentary employee meals

Job summary

Four Seasons Palm Beach is seeking a Guest Experience Ambassador to identify and implement personalized guest experiences across the resort while supporting guest experience initiatives. You will work with the Guest Experience Manager and department leaders to coordinate customized experiences and uphold service excellence.

The role emphasizes guest-centric programs, cross-department collaboration, and proactive problem-solving to elevate the luxury guest journey.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of hospitality or luxury service experience, preferably in a guest-facing or front-of-house role.
• Exceptional guest service and relationship-building skills.
• Strong communication and interpersonal abilities.
• Ability to think creatively and proactively identify opportunities to elevate the guest experience.
• Strong organizational and follow-up skills with attention to detail.
• Ability to collaborate effectively across multiple departments.
• Ability to read, write, and communicate effectively in English.
• Additional language skills are a plus.
• Strong problem-solving skills and a genuine passion for luxury hospitality.

Responsibilities

• Identify opportunities to create personalized and memorable experiences throughout the guest journey.
• Coordinate guest experience initiatives across all resort departments to ensure seamless service delivery.
• Assist in developing and implementing guest-centric programs, processes, and service enhancements.
• Partner with department managers to ensure guest experience opportunities are consistently executed by resort teams.
• Identify VIP and special recognition guests and support personalization efforts throughout their stay.
• Seek innovative ways to deliver anticipatory and customized service experiences.
• Coordinate pre-arrival and post-departure guest communications when appropriate.
• Work closely with operational departments to ensure guest preferences and special requests are fulfilled.
• Measure and communicate guest experience successes, opportunities, and service enhancements to leadership.
• Support and champion resort-wide guest experience initiatives and programs.
• Assist with coverage and operational support across Rooms Division areas when needed.
• Provide cross-functional support for special projects, events, and resort initiatives as business needs require.

Skills

Guest service

Relationship-building

Communication

Organizational skills

Team collaboration

English proficiency

Creativity

Problem solving

Education

High school diploma

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World’s 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About the role:

The Guest Experience Ambassador is responsible for identifying and implementing personalized guest experiences across all areas of the resort while supporting the execution of guest experience initiatives and service enhancement programs. This role works closely with the Guest Experience Manager and department leaders to coordinate customized experiences, drive service consistency, and strengthen guest loyalty. This position is part of the Rooms Division and reports to the Guest Experience Manager.

What you will do:

• Identify opportunities to create personalized and memorable experiences throughout the guest journey.

• Coordinate guest experience initiatives across all resort departments to ensure seamless service delivery.

• Assist in developing and implementing guest-centric programs, processes, and service enhancements.

• Partner with department managers to ensure guest experience opportunities are consistently executed by resort teams.

• Identify VIP and special recognition guests and support personalization efforts throughout their stay.

• Seek innovative ways to deliver anticipatory and customized service experiences.

• Coordinate pre-arrival and post-departure guest communications when appropriate.

• Work closely with operational departments to ensure guest preferences and special requests are fulfilled.

• Measure and communicate guest experience successes, opportunities, and service enhancements to leadership.

• Support and champion resort-wide guest experience initiatives and programs.

• Assist with coverage and operational support across Rooms Division areas when needed.

• Provide cross-functional support for special projects, events, and resort initiatives as business needs require.

What you bring:

• High school diploma or equivalent required.

• Minimum of two years of hospitality or luxury service experience, preferably in a guest-facing or front-of-house role.

• Exceptional guest service and relationship-building skills.

• Strong communication and interpersonal abilities.

• Ability to think creatively and proactively identify opportunities to elevate the guest experience.

• Strong organizational and follow-up skills with attention to detail.

• Ability to collaborate effectively across multiple departments.

• Ability to read, write, and communicate effectively in English.

• Additional language skills are a plus.

• Strong problem-solving skills and a genuine passion for luxury hospitality.

What we offer:

• Competitive Salary & Wages

• Comprehensive Benefits Package

• 401(k) Retirement Plan

• Excellent Training and Development Opportunities

• Complimentary Accommodations at other Four Seasons Hotels and Resorts

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

• Full-time schedule required

• Flexible availability including mornings, evenings, weekends, and holidays based on operational needs.

Work Authorization:

• Candidates must have valid authorization to work in the United States at the time of application.

Four Seasons is an Equal Opportunity, Aff.... To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal