Guest Experience Ambassador

The D; Las Vegas (NV); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Circa Hospitality Group in Las Vegas is seeking a Mood Ambassador to create an energetic guest experience at 8 Fremont Street Experience. You will welcome guests, uphold service standards, and engage with visitors in a professional, enthusiastic manner.

The ideal candidate is extroverted, energetic, and comfortable in public-facing roles; must be 21+, able to obtain work cards, and willing to participate in company promotions and possible marketing appearances.

Qualifications

• Ability to read and speak English and communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Availability to work any day of the week and any shift including weekends and holidays.
• Strong and energetic social skills.
• Must be a minimum of 21 years of age.
• Must be able to obtain all required work cards.
• Ability to establish and maintain effective working relationships with Team Members and Guests.

Responsibilities

• Practice, support, and promote the Company Service and Operating Standards at all times.
• Respond to in-person Guest questions and inquiries reflecting knowledge of properties and promotions.
• Apply discernment when approaching the public.
• Verify the age and authenticity of identification provided by Guests before entering the property.
• Present self with attention to detail in personal appearance and hygiene.
• Show off a vibrant personality that radiates to Guests and the public.
• Potentially appear in Company marketing materials and promotions.
• Recognize, relay and respond to emergency situations by observing and reporting suspicious behavior.
• Remain calm and professional in de-escalation situations.

Skills

English proficiency

Customer service

Guest interaction

Education

High School diploma or equivalent

Job description

Circa Hospitality Group in Las Vegas is seeking a Mood Ambassador to create an energetic guest experience at 8 Fremont Street Experience. You will welcome guests, uphold service standards, and engage with visitors in a professional, enthusiastic manner.

The ideal candidate is extroverted, energetic, and comfortable in public-facing roles; must be 21+, able to obtain work cards, and willing to participate in company promotions and possible marketing appearances.