Guest Experience Ambassador

Quorum Hospitality; Fort Worth (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health Benefits

Vacation Time Off

Paid Holidays & Sick Time

401(k) Retirement Plan

Education Program

Hotel Travel Discounts

Daily Pay

Job summary

Quorum Hospitality is seeking a Guest Services Agent at Hyatt Place Fort Worth/TCU to warmly greet guests, manage reservations, and guide guests from arrival to departure. You will be the friendly face and trusted source of information, ensuring every stay begins with a memorable, high‑quality experience.

The role focuses on delivering exceptional guest service, handling inquiries, and collaborating with hotel teams to maintain smooth operations and guest satisfaction.

Qualifications

• Customer service experience in hotel or related field preferred.
• Must have a high school diploma or equivalent.
• Proficient with Windows operating systems.
• Positive and upbeat personality with a desire to deliver outstanding customer service.
• Ability to multi-task, be detail-oriented, and problem-solve with internal and external customers.

Responsibilities

• Greet and welcome all guests at the Front Desk in a friendly, service-oriented manner.
• Operate the telephone switchboard courteously.
• Answer guest inquiries about hotel services, facilities, hours, and local recommendations.
• Establish and maintain good communications and teamwork with fellow employees and other departments.
• Follow credit policies.
• Be aware of rates, packages, promotions, and in-house groups; know closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
• Handle check-ins and check-outs in a friendly and efficient manner.
• Assist management with inventory control and stocking products.
• Maintain attentiveness, friendliness, and courtesy to guests and staff.

Skills

Customer service

Multi-tasking

Detail-oriented

Problem-solving

Communication

Education

High school diploma or equivalent

Tools

Windows

Job description

Quorum Hospitality is seeking a Guest Services Agent at Hyatt Place Fort Worth/TCU to warmly greet guests, manage reservations, and guide guests from arrival to departure. You will be the friendly face and trusted source of information, ensuring every stay begins with a memorable, high‑quality experience.

The role focuses on delivering exceptional guest service, handling inquiries, and collaborating with hotel teams to maintain smooth operations and guest satisfaction.