Guest Services Specialist - Tickets, Passes & Bookings

Boyne Resorts; Northern (KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts on food and beverages

Discounts on retail

Job summary

Boyne Mountain is seeking a Guest Service Agent to issue season passes and lift tickets, assist with pricing options, and process transactions at the point of sale. You will handle guest inquiries and share information on amenities, activities, and dining.

The role involves helping guests book snowsports lessons, coordinating locker rentals, and supporting a welcoming, high-service environment for visitors and team members alike.

Qualifications

• You are at least 18 years old.
• You have achieved a high school diploma or equivalent (GED).
• You are available to work days, evenings, weekends, and holidays.
• You enjoy a fast-paced work environment.
• You are interested in a customer service-based position and are friendly and outgoing.
• You are flexible and able to multi-task.
• You are willing to perform other tasks assigned.
• You are able to stand for long periods of time.

Responsibilities

• Issuing season passes and lift tickets to guests and team members.
• Providing accurate lift ticket pricing options to guests.
• Completing credit card, and voucher-based transactions through the point-of-sale computer system.
• Handling general inquiries regarding rates and resort policies.
• Providing general information on resort amenities and answering resort-related questions.
• Suggesting resort activities and restaurants.
• Addressing guest inquiries in person.
• Helping book snowsports lessons and checking availability.
• Processing seasonal locker rental payments.
• Performing other duties as assigned.

Skills

Customer service

Communication

Multitasking

Friendly / outgoing

Stand for long periods

Education

High School Diploma or GED

Job description

Boyne Mountain is seeking a Guest Service Agent to issue season passes and lift tickets, assist with pricing options, and process transactions at the point of sale. You will handle guest inquiries and share information on amenities, activities, and dining.

The role involves helping guests book snowsports lessons, coordinating locker rentals, and supporting a welcoming, high-service environment for visitors and team members alike.