Guest Experience Agent - Front Desk (Full-Time)

SmartRecruiters, Inc.; Denver, Northern (CO, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

401(k) Savings Plan

Employee Ski Pass

Dependent Ski Passes

Job summary

Limelight Hotels by Aspen One is seeking a Front Desk Agent to welcome and register guests, present statements, and collect payments for departing guests. You will collaborate with housekeeping and guest services to fulfill requests and enhance the guest experience.

The pay range is $20.00 to $22.20 per hour, dependent on budget and experience; full-time schedule with open availability is preferred.

Qualifications

• High School Diploma or high school equivalence preferred.
• 1 year of customer or guest experience preferred.
• Previous front desk experience preferred.
• Basis knowledge of local town activities and events in the area.
• Basic industry terminology.
• Knowledge of company policies and procedures.
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly.
• Active listening and interpersonal skills to personalize the guest experience.
• Ability to act professional in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently with minimal supervision.
• Ability to work effectively in team settings, contributing positively to group dynamics.

Responsibilities

• Welcome guests upon their arrival and assign rooms.
• Provide summary of the hotel and the amenities offered to guests.
• Coordinate with other departments daily needs or special requirements for all hotel guests.
• Recommend restaurants and activities for guest’s ability/skill level and interest.
• Maintain cash bank and perform daily cash settlements.
• Accept reservations, changes, and cancellations.
• Coordinate with housekeeping to ensure rooms are clean and fully furnished.
• Comply with all hotel policies and Aspen One.
• Assist in emergency and security procedures as directed by management.
• Complete tasks and projects delegated by your manager and assist other departments as needed.

Skills

Customer service

Active listening

Interpersonal skills

Attention to detail

Problem solving

Professionalism

Teamwork

Education

High School Diploma or equivalent

1 year of customer/guest experience

Front desk experience

Job description

Limelight Hotels by Aspen One is seeking a Front Desk Agent to welcome and register guests, present statements, and collect payments for departing guests. You will collaborate with housekeeping and guest services to fulfill requests and enhance the guest experience.

The pay range is $20.00 to $22.20 per hour, dependent on budget and experience; full-time schedule with open availability is preferred.