Guest Experience Advocate - Flexible Shifts & Training

Target; Florida; On-site; USD 18,000 - 26,000; Full time

Job summary

Target is hiring a Guest Advocate to greet guests, resolve questions, and provide a friendly, efficient shopping experience. You will help guests with products, promotions, and loyalty sign-ups while supporting drive-up, order pickup, and returns.

A flexible schedule including nights and weekends is typical, with emphasis on safety and teamwork. You will use handheld scanners and a variety of devices to assist guests and complete transactions, always aiming to exceed guest expectations and

Qualifications

• Communicate effectively with guests using positive language and active listening
• Provide a welcoming, helpful attitude to guests and team members
• Demonstrate attention to detail while prioritizing tasks and guest needs
• Educate guests on products and services and assist with sign-up to programs
• Able to use multiple devices (scanners, tablets) and operate technology as directed
• Work independently and as part of a team in a fast-paced environment
• Stay focused, calm, and efficient while handling multiple tasks
• Resolve guest questions quickly and accurately on the spot

Responsibilities

• Greet guests and create an easy, inspiring shopping experience
• Assist guests in finding items and resolving issues for a smooth visit
• Promote current promos and help guests use Target App features including Wallet
• Explain Target Loyalty programs and assist with sign-up and login
• Scan and bag items efficiently while maintaining safety and accuracy
• Support order pickup, drive-up, and returns while following policies
• Maintain a clean, organized work area and stock supplies during store hours
• Comply with safety policies and report hazards as needed
• Provide excellent service at all times and adapt to guest needs

Skills

Effective communication

Guest interaction

Customer service

Problem solving

Attentive to guests needs

Multi-device communication

Teamwork

Focus & time management

Question resolution

Tools

Handheld scanners

Job description

Target is hiring a Guest Advocate to greet guests, resolve questions, and provide a friendly, efficient shopping experience. You will help guests with products, promotions, and loyalty sign-ups while supporting drive-up, order pickup, and returns.

A flexible schedule including nights and weekends is typical, with emphasis on safety and teamwork. You will use handheld scanners and a variety of devices to assist guests and complete transactions, always aiming to exceed guest expectations and