Guest Experience Advocate | Flexible Schedule

Target; Framingham (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

Target is seeking a Guest Advocate to deliver a friendly, efficient, and knowledgeable guest experience in-store. You will greet guests, help locate products, enroll them in loyalty programs, and guide them through Order Pick-Up and Drive Up options.

Successful candidates communicate clearly, stay composed in busy moments, and support teammates while maintaining store standards and safety policies.

Qualifications

• Communicating effectively, including using positive language and attentive to guests needs.
• Welcoming and helpful attitude toward guests and other team members.
• Attention to detail while prioritizing tasks.
• Willing to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work both independently and with a team.
• Remain focused and composed in a fast-paced environment and handle multiple tasks.
• Resolve guest questions quickly on the spot.

Responsibilities

• Create an easy, inspiring and friendly guest experience by greeting and assisting guests.
• Help guests find what they need and resolve issues for a smooth shopping experience.
• End every guest transaction with a sincere thank you.
• Support teammates and maintain a positive attitude.
• Promote Target loyalty programs and assist with sign-up.
• Explain and enroll guests in Order Pick-Up, Drive Up and online ordering.
• Maintain a clean, clutter-free work area and stock supplies as needed.
• Follow safety policies and report hazards.

Skills

Customer service

Flexibility

Teamwork

Multitasking

Communication

Positive attitude

Tools

Handheld scanners

POS systems

Job description

Target is seeking a Guest Advocate to deliver a friendly, efficient, and knowledgeable guest experience in-store. You will greet guests, help locate products, enroll them in loyalty programs, and guide them through Order Pick-Up and Drive Up options.

Successful candidates communicate clearly, stay composed in busy moments, and support teammates while maintaining store standards and safety policies.