Guest Experience Advocate - Accessibility & Lost & Found

Six Flags Corp; Arlington (TX); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Canada's Wonderland in Arlington, TX seeks a friendly Guest Relations team member to assist guests with day-to-day park operations at Guest Relations, Lost & Found, the Ride Information Center, and Ticket Will Call. You will respond to inquiries, help with accessibility accommodations, and maintain a welcoming park presence.

You should have strong communication, a professional demeanor, basic computer and phone skills, and the ability to work nights, weekends, and holidays as needed.

Qualifications

• Must be at least 18 years of age with a high school diploma or equivalent.
• Strong knowledge of park policies and procedures.
• Excellent written and verbal communication skills.
• Basic proficiency with computers and phone systems.
• Professional, self-motivated, and enthusiastic attitude.
• Strong teamwork skills and ability to collaborate effectively with others.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Responding to guest inquiries, addressing comments and concerns.
• Providing accessibility accommodations for rides and attractions, answering phone lines, and managing lost-and-found reports.

Skills

Communication

Teamwork

Customer service

Flexible schedule

Professional demeanor

Education

High school diploma

Tools

Computers

Job description

Overview:

Directly responsible for assisting guests with day-to-day operations in Guest Relations, Lost & Found, the
Ride Information Center, and Ticket Will Call.

Responsibilities:

Responsibilities include:

• Responding to guest inquiries, addressing comments and concerns
• Providing accessibility accommodations for rides and attractions, answering phone lines, and managing lost-and-found reports.

Guest Relations staff are empowered to resolve guest issues and ensure the delivery of world-class guest
service. As the face of the park, this role requires excellent communication skills, a professional and friendly demeanor, and
above-average verbal and written abilities. Six Flags park knowledge is a plus!

Qualifications:

• Must be at least 18 years of age with a high school diploma or equivalent
• Strong knowledge of park policies and procedures
• Excellent written and verbal communication skills
• Basic proficiency with computers and phone systems
• Professional, self-motivated, and enthusiastic attitude
• Strong teamwork skills and ability to collaborate effectively with others
• Availability to work a flexible schedule, including nights, weekends, and holidays