Guest Experience & Admissions Supervisor

SC Aquarium; Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

SC Aquarium in Charleston is seeking a Supervisor to lead the Guest Services Admissions team, ensuring smooth daily operations, welcoming entry, and safe, efficient processing of guests.

You will supervise staff, manage schedules, oversee ticketing and information desks, train and mentor, and respond to guest concerns, while maintaining high standards of service and safety. Weekend and holiday availability required during peak seasons.

Qualifications

• Minimum of three years in a guest service or customer-facing role.
• High school diploma or GED required.
• Experience with POS, CRM and/or ticketing systems preferred.
• Previous supervisory or lead experience preferred.
• Proficiency with Microsoft Office applications.

Responsibilities

• Supervise Guest Services Admissions Associates to ensure coverage and smooth operations.
• Deliver efficient, friendly service and address guest needs proactively.
• Oversee admissions processes, ticketing, and information desks with safety focus.
• Create and manage daily staff schedules to cover all posts.
• Train, coach, and mentor staff; maintain training documentation.
• Handle guest concerns and service recovery per policy.
• Maintain cleanliness and organization of Admissions areas.
• Assist with first aid and safety procedures when needed.

Skills

Customer service leadership

Excellent communication

Problem solving

Organizational skills

Team coaching

Education

High School Diploma or GED

Tools

POS systems

CRM systems

Ticketing systems

Microsoft Office (Excel/Outlook/Word/PowerPoint)

Job description

SC Aquarium in Charleston is seeking a Supervisor to lead the Guest Services Admissions team, ensuring smooth daily operations, welcoming entry, and safe, efficient processing of guests.

You will supervise staff, manage schedules, oversee ticketing and information desks, train and mentor, and respond to guest concerns, while maintaining high standards of service and safety. Weekend and holiday availability required during peak seasons.