Admissions Team Lead - Guest Experience

Sc-Aquarium; Charleston (SC); On-site; USD 38,000 - 42,000; Full time

Job summary

The Aquarium in Charleston, SC is seeking a Guest Services Supervisor to lead the Admissions team and ensure smooth, welcoming entry for guests. You will supervise staff, manage admissions processes, and drive service quality and safety compliance.

Typical schedule is 8:00 am–5:00 pm, Sunday–Thursday, with peak-season flexibility. You will train staff, monitor timecards, and maintain excellent guest experiences across entrances and ticketing operations.

Qualifications

• Minimum three years of experience in a guest service or customer-facing environment.
• High school diploma or GED required.
• Experience with point of sale, CRM and/or ticketing/reservations systems preferred.
• Previous supervisory or lead experience preferred.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Supervise Guest Services Admissions Associates to ensure smooth daily operations and adequate coverage at all guest entry points.
• Ensure seamless guest entry by delivering efficient, friendly service and proactively addressing guest needs.
• Demonstrate advanced knowledge of ticketing systems, admissions processes, and Aquarium programs.
• Ensure compliance with cashiering policies, including daily cash setup, balancing, auditing, and accurate reporting.
• Provide current, accurate information to guests while promoting Aquarium programs, exhibits, and services.
• Train, coach, and mentor staff while maintaining accurate training documentation.
• Create and manage daily staff schedules and rotations to ensure all posts are covered and responsibilities are completed on time.
• Approve and monitor part-time staff timecards.
• Handle guest concerns and service recovery situations in accordance with the Aquarium’s Service Recovery Plan.
• Promote effective internal communication and teamwork by maintaining up-to-date operational information and resources.
• Oversee opening and closing of Admissions areas, including ticket sales, scanning desks, Bluestone, Information Desk, exit areas, and virtual reality attractions.

Skills

Communication skills

Leadership

Customer service

Problem solving

Organizational skills

Public speaking

Education

High School Diploma or GED

Tools

POS systems

CRM systems

Ticketing systems

MS Office

Job description

The Aquarium in Charleston, SC is seeking a Guest Services Supervisor to lead the Admissions team and ensure smooth, welcoming entry for guests. You will supervise staff, manage admissions processes, and drive service quality and safety compliance.

Typical schedule is 8:00 am–5:00 pm, Sunday–Thursday, with peak-season flexibility. You will train staff, monitor timecards, and maintain excellent guest experiences across entrances and ticketing operations.