Guest Engagement & Marketing Services Rep

Hollywood Casino Joliet; Joliet (IL); On-site; USD 19,000 - 23,000; Full time

Job summary

Hollywood Casino Joliet in Joliet, IL is seeking a Call Center Associate to provide outstanding guest service, recruit for the Players Club, and handle inbound and outbound calls. The role emphasizes data entry accuracy, upselling, and maintaining guest satisfaction in a fast-paced environment.

The position requires a High School Diploma or equivalent, 18+ years old, and strong English communication. Knowledge of computer programs and reliability are essential for success.

Qualifications

• High School Diploma or equivalent is required.
• Must be 18 years of age or older.
• Must understand and speak English.
• Accurate data entry skills required.
• Guest Service, Sales, or Call Center experience preferred.
• Able to work in a fast-paced call center with monitored calls.

Responsibilities

• Provide superior guest service and assist with up-selling and program promotions.
• Handle inbound and outbound calls, scheduling and reservations as needed.
• Enter data accurately across multiple systems and maintain records.
• Meet call time and volume objectives and contribute to campaigns.
• Communicate enthusiastically to create a fun and entertaining guest experience.

Skills

Guest service

Call center experience

Strong communication

Data entry

Team player

Education

High School Diploma or equivalent

Tools

Computer programs

Job description

Hollywood Casino Joliet in Joliet, IL is seeking a Call Center Associate to provide outstanding guest service, recruit for the Players Club, and handle inbound and outbound calls. The role emphasizes data entry accuracy, upselling, and maintaining guest satisfaction in a fast-paced environment.

The position requires a High School Diploma or equivalent, 18+ years old, and strong English communication. Knowledge of computer programs and reliability are essential for success.