Guest Coordinator

GENERAL RV CENTER; Mesa (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

General RV Center in Mesa, AZ is seeking a personable Customer Service Associate to welcome guests, route inquiries, and support daily operations across our dealership. You will manage calls, process inventory transfers, and help ensure a smooth delivery experience for every customer.

The ideal candidate communicates clearly, thrives in a team, handles multiple tasks, and resolves issues with poise. Prior retail or service experience is preferred, along with a High School diploma.

Qualifications

• Minimum High School Diploma or equivalent.
• Proven ability to communicate effectively, both verbal and written.
• Previous customer service experience preferred, retail experience ideal.

Responsibilities

• Welcome guests, assess purpose of visit, and direct to the appropriate department.
• Manage incoming calls, route inquiries, and provide general company information.
• Process new and transfer inventory, including printing and reprinting stock tags.
• Support recall documentation by checking manufacturer portals and notifying internal teams.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track dealer license plates used for test drives and escalate customer concerns.
• Prepare and execute day-of-delivery tasks, including VIP tags and CAMP navigation.
• Greet customers during delivery, ensure work orders are completed and paid, and provide keys.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Education

High School Diploma

Job description

Responsibilities

WHAT YOU'LL DO:

• Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.
• Manage incoming calls by routing them appropriately and providing general company information.
• Process new and transfer inventory accurately, including printing and reprinting stock tags.
• Support recall documentation by checking manufacturer portals and notifying internal teams.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track and log dealer license plates used for test drives and support escalation of customer concerns.
• Prepare and execute all day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.
• Greet customers during delivery, ensure all work orders are completed and paid, and provide keys while thanking them for their business.

Qualifications

WHAT WE'RE LOOKING FOR:

• Minimum of a High School Diploma is required.
• Must be able to communicate effectively, both verbal and written.
• Previous Customer Service experience is required, ideally within retail setting.
• People oriented, interacting positively with clients and other team members.
• Ability to work independently and in a team environment.
• Able to effectively troubleshoot and address/resolve customer complaints and issues.
• Attentiveness, decision-making, adaptability and relationship development are all keys to success in this positions.
• Strong organizational skills, attention to details and multitasking is essential.

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.

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