Internal Writer

GENERAL RV CENTER; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacations

401k with company matching

Job summary

General RV Center is seeking a delivery coordination professional to translate customer expectations into work orders and ensure smooth, on-schedule RV deliveries. You will verify unit readiness, manage documentation, and coordinate updates between the service and sales teams to deliver an exceptional customer experience.

The role requires strong written and verbal communication, attention to detail, and familiarity with MS Office.

Qualifications

• Excellent written and verbal skills.
• Experience with RV or automotive service writing is a plus.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Must be extremely detail oriented and organized.

Responsibilities

• Process and finalize work orders for deliveries.
• Ensure units are clear of recalls, service bulletins, and warranty issues prior to delivery.
• Create and manage delivery packets and documentation.
• Collaborate with Service and Sales managers to coordinate deliveries.

Skills

Service writing

MS Office

Tools

MS Office Suite

Job description

Overview

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family valuesand passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

Responsibilities

Process and Procedure:

• Effectively translate Sales and Customer expectations for each delivery by converting the information on a Celebrate to a work order
• Ensures each unit is clear of all recalls, service bulletins, and warranty issues prior to delivery
• Communicate issues and changes to a scheduled delivery to ensure a great customer experience
• Create packets for internal, external, and warranty work orders, which include all necessary documentation for the preparation of a unit
• Creates and finalizes work orders
• Complete used repair sheets for the “W” drive after the prepping of all used RVs
• Creates service files for all new customers
• Completes work orders within 24 hours after delivery to ensure posting is not delayed
• Complete tasks in CAMP in a timely manner

Communication:

• Collaborates daily with Service Manager/Assistant Manager, Shop Foreman, and Sales Manager to provide solutions related to deliveries
• Ensures updates/revisions to sales orders are communicated in a timely fashion to the proper individuals
• Updates cash work order status in CAMP and provides a copy to the Delivery Coordinator if applicable
• Acts as liaison to the Sales Department by being the “go-to” person for all sales-related steps in the delivery process

Thoroughness:

• Reviews and verifies all sales orders are accurate and correct
• Maintains Sold Units Storage Log

Qualifications

• Excellent written and verbal skills
• Experience with RV or Automotive Service Writing experience a plus.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Must be extremely detail oriented and organized.
• Familiarity with MS Office Suite.
• Customer Service experience a plus
• Valid driver’s license.

PERKS

General RV offersthe opportunity to build a career, make a difference, and be part of an exciting industry. We boast a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.