Guest Service Manager

Alex Lee; Illinois; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the grocery sector is seeking a dedicated individual to enhance customer service and training initiatives. This role involves coaching hosts to deliver exceptional service, managing training programs, and ensuring operational effectiveness. The ideal candidate will possess strong communication and leadership skills, with a passion for fostering a positive work environment. Join a family-owned company that values growth and smiles, and be part of a team where your contributions matter. If you're ready to make a difference in a fast-paced environment, this opportunity is perfect for you.

Benefits

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Qualifications

• Strong communication and leadership skills are essential.
• Ability to learn multiple tasks and work well with others.

Responsibilities

• Deliver training and coaching to ensure superior customer service.
• Manage hiring processes and maintain training documentation.
• Monitor and analyze audits according to company guidelines.

Skills

Communication Skills

Leadership Experience

Math Skills

Ability to Work with Computers

Teamwork

Problem-Solving

Education

High School Diploma

Job description

Overview

Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits for Now and Your Future:

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

RETIREMENT

• 100% Company Funded Pension
• 401K

Responsibilities

1. Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
2. Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
3. Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
4. Deliver on-the-job training (OJT) programs and materials.
5. Drive measurement based continuous improvement of OJT.
6. Select, train and develop Guest Service Leaders.
7. Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
8. Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
9. Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
10. Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
11. Work with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
12. Process guest orders, including performing functions of cashiers or guest service clerks.
13. Perform guest service desk functions as needed.
14. Ensure that an accurate daily cash count is completed.
15. Ensure bank deposits are completed daily according to policy.
16. Monitor and analyze audits according to company guidelines.
17. Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
18. Ensure the security of the office and store funds.
19. Maintain supplies needed for Front End according to budget.

Qualifications

1. Strong communication and partnering skills.
2. Knowledge and application of operations within a retail environment.
3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
4. Knowledge and application of the principles of differentiated learning.
5. Leadership experience with direct reports.
6. Ability to read and understand information and direction.
7. Ability to work well with others.
8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
13. Knowledge of Front End operations.
14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.