Shift Supervisor

Popeyes - Legacy Chicken; Clovis (NM); On-site; USD 19,000 - 26,000; Full time

Job summary

Popeyes - Legacy Chicken is seeking a Shift Supervisor to lead restaurant teams and ensure operational excellence during each shift. You will coach staff, maintain brand service standards, and help deliver memorable guest experiences.

As a Shift Supervisor, you will manage daily operations, support team engagement, and ensure quality, service, and cleanliness across the dining room and kitchen. This role emphasizes leadership, teamwork, and guest satisfaction.

Qualifications

• Coaches, trains and develops team members around processes and procedures at each station.
• Provides direction to keep restaurant running smoothly and meeting brand standards.
• Maintains focus on Customer service and operational excellence.

Responsibilities

• Coaches and trains team members across stations.
• Participates in team huddles and shares ideas for improvement.
• Ensures restaurant is welcoming, clean and guest-ready during shifts.
• Monitors Speed of Service and fixes bottlenecks as needed.
• Leads shift by delegating tasks and following up with staff.

Skills

Coaching

Team development

Guest service

Speed of Service

Job description

Shift Supervisor

Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They
understand the importance of providing and engaging environment for restaurant teams and the guest. A
Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and
delivering operational excellence.

Essential Functions

Develop Servant Leaders-Puts your people and restaurant first-not yourself
Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Popeyes
Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Responsibilities

Coaches, trains and develops team members around processes and procedures at each station
Actively participates in team huddles offering great ideas
Consistently thanks the team and celebrates success
Serves as a role model and coaches Brand service behaviors
Fixes bottlenecks, calls chicken drops and monitors Speed of Service
Makes sure the restaurant is welcoming and clean
Spends time with the guests in the dining room doing table touches throughout the shift
Supports the team to resolve guest concerns quickly
Ensures product quality and all standards are met on their shift
Provides ideas to the restaurant General Manager to improve guest metrics and feedback
Leads each shift by delegating duties, assigning tasks, and following up with all team members
Must be proficient in each are of the restaurant to assist when necessary
Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
Ensures accuracy of inventory and waste tracking
Reviews and approves invoices and inter-store transfers (ISTs)
Checks people charts and production planning and makes necessary adjustments
Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift

Required Education and Experience

Minimum Age: 18 years old
Previous restaurant leadership experience preferred