Guest-Centric Shift Leader & Team Coach

Popeyes; Hobbs (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Popeyes is seeking a Shift Supervisor to lead restaurant teams and ensure a welcoming, clean, and efficient dining environment. You will coach staff, participate in team huddles, and model brand service behaviors to deliver an outstanding guest experience.

The role focuses on maintaining quality standards, monitoring speed of service, managing inventory, and supporting the General Manager with actionable improvements based on guest feedback and operational metrics.

Qualifications

• Minimum age 18 years old.
• Previous restaurant leadership experience preferred.
• Ability to coach and develop team members and maintain guest satisfaction.

Responsibilities

• Coaches, trains and develops team members around processes and procedures at each station
• Actively participates in team huddles offering great ideas
• Consistently thanks the team and celebrates success
• Serves as a role model and coaches Brand service behaviors
• Fixes bottlenecks, calls chicken drops and monitors Speed of Service
• Ensures product quality and all standards are met on their shift
• Leads each shift by delegating duties, assigning tasks, and following up with all team members
• Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
• Ensures accuracy of inventory and waste tracking
• Reviews and approves invoices and inter-store transfers (ISTs)
• Checks people charts and production planning and makes necessary adjustments

Skills

Team leadership

Customer service

Communication

Problem solving

Job description

Popeyes is seeking a Shift Supervisor to lead restaurant teams and ensure a welcoming, clean, and efficient dining environment. You will coach staff, participate in team huddles, and model brand service behaviors to deliver an outstanding guest experience.

The role focuses on maintaining quality standards, monitoring speed of service, managing inventory, and supporting the General Manager with actionable improvements based on guest feedback and operational metrics.