Shift Lead: Hospitality, Ops & Guest Experience

TICE Florida Chicken Holdings LLC; Florida; Sur place; USD 42 000 - 55 000; Plein temps

Avantages offerts par ce poste

Flexible scheduling

Career growth opportunities

Meal discounts during shifts

Comprehensive training

Uniform provided

Résumé du poste

Popeyes Louisiana Kitchen, proudly operated by TICE, is seeking a dedicated Shift Manager to lead daily operations, ensure exceptional guest experiences, and maintain high standards of quality and safety in a fast-paced environment.

As a key member of our team, you will supervise staff, coordinate shifts, handle customer inquiries professionally, and help drive performance while upholding the Popeyes brand values of hospitality and teamwork.

Qualifications

• Previous experience in a restaurant or customer service environment.
• Strong leadership and communication skills.
• Ability to supervise and train team.
• Commitment to quality and guest satisfaction.

Responsabilités

• Overseeing restaurant operations during shifts
• Supervising and supporting team members
• Ensuring food quality, safety, and cleanliness standards
• Handling customer inquiries and concerns with professionalism
• Contributing to maintaining the Popeyes brand experience

Connaissances

Leadership

Team supervision

Customer service

Food safety

Communication

Description du poste

What's life like working at Popeyes Louisiana Kitchen proudly operated by TICE?

As a Shift Manager, you'll lead by example in our dynamic fast-paced environment to ensure our restaurants are welcoming, fun, efficient, and successful.

What will my day-to-day look like?

Assisting with managing day-to-day operations and team performance

• Overseeing restaurant operations during your shifts
• Supervising and supporting team members
• Ensuring food quality, safety, and cleanliness standards are met
• Handling customer inquiries and concerns with professionalism
• Contributing to maintaining the Popeyes brand experience

What shall I bring?

• Welcoming Cajun hospitality and a desire to serve
• Leadership skills and the ability to guide and inspire your team
• Strong organizational and multitasking abilities
• Previous experience in a restaurant or customer service environment
• A proactive mindset and a dedication to continuous improvement

How will I grow?

• Share our culture of Teamwork, Integrity, and Commitment to Excellence.
• Develop advanced leadership and management skills, overseeing restaurant operations.
• Enhance problem-solving abilities as you address challenges that arise during shifts.
• Acquire team management skills by coordinating and supporting team members.
• Learn effective communication techniques to ensure smooth operations and exceptional guest service.
• WOW our guests by handling customer feedback and maintaining high food quality standards.

What's on offer?

• Flexible scheduling to balance work and personal life
• Opportunities for professional growth within our expanding team
• Discounted meals during your shifts
• Comprehensive training to equip you for success
• Represent our TICE brand with pride in our uniform

At Popeyes Louisiana Kitchen, proudly operated by TICE, we're committed to delivering exceptional experiences to our guests. Join our dedicated team as we enrich lives through remarkable dining encounters. Together, we create an impact-one person, one meal, and one unforgettable guest experience at a time.