Guest-Centric Security Officer — Patrol & Access Expert

The SSI Group; Orlando, Northern (FL, KY); Hybrid; USD 41,000 - 46,000; Full time

Job summary

Brightline is seeking a security professional to join the Safety & Security team in a role focused on protecting guests and staff. You will patrol stations, screen guests and belongings, and respond to incidents with confidence and professionalism.

The job emphasizes adherence to procedures, effective communication, and maintaining logs and reports. A strong guest-service orientation is required in a fast-paced environment.

Qualifications

• Monitors and enforces policies and procedures.
• Patrols on foot in all assigned areas.
• Screens guests and belongings with screening equipment.
• Remains vigilant and responsive to security and safety concerns.

Responsibilities

• Enforce all policies and procedures set forth by management team.
• Conduct safety and security patrols on foot in all assigned areas.
• Watch and listen for suspicious behavior or unusual situations that may create a security or safety concern.
• Sound alarms or call police/fire department as needed in a security or safety situation.
• Conduct checkpoint screening of all guests and luggage in a professional and polite manner using x-ray machines and wands.
• Retain and implement knowledge of all equipment necessary to carry out screening duties, as well as current certification to operate screening equipment.
• Handle and resolve difficult and sensitive guest inquiries and complaints in coordination with other Brightline entities; respond to questions and information requests from guests and outside agencies.
• Maintain accurate logs and provide required reports, including investigative documents.
• Cordially respond to requests for assistance.
• Remain focused, aware and vigilant in a busy environment to control access through assigned posts in accordance with Brighline’s security initiatives.
• Monitor building Closed Circuit Television (CCTV) and all intrusion/fire alarm systems.
• We are a new business model – agile and evolving. This job description isn’t’ meant to be a complete list of your qualifications or all the things you do.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Skills

Patrolling

Policy compliance

Guest interaction

Emergency response

Security procedures

Observation

Communication

Tools

X-ray machines

Wands

CCTV systems

Job description

Brightline is seeking a security professional to join the Safety & Security team in a role focused on protecting guests and staff. You will patrol stations, screen guests and belongings, and respond to incidents with confidence and professionalism.

The job emphasizes adherence to procedures, effective communication, and maintaining logs and reports. A strong guest-service orientation is required in a fast-paced environment.