Guest-Centric Food Server — Banquets & Dining

reitmr; Lihue (HI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) Match

Paid Time Off

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels in Hawaii seeks a friendly Food Server to deliver attentive hospitality across our restaurants, lounges, and banquets. You will provide knowledgeable, guest-focused service and help create memorable dining experiences.

Join a dynamic team, uphold food safety standards, support upselling and guest engagement, and contribute to Sonesta's People People culture with flexible hours including mornings, evenings, weekends and events.

Qualifications

• Previous restaurant, hotel, banquet, hospitality, food service, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Knowledge of food & beverage service, dining etiquette, POS systems, and responsible alcohol service practices preferred.
• Strong attention to detail, presentation, cleanliness, and guest satisfaction standards.
• Ability to work collaboratively as part of a high-energy hospitality team.
• Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.
• A passion for hospitality, guest engagement, teamwork, and creating memorable dining experiences.
• Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.

Responsibilities

• Provide friendly, attentive, and professional food & beverage service to guests across restaurants, lounge, banquet, and dining operations.
• Take guest orders accurately, answer menu questions, make recommendations, and deliver exceptional guest experiences throughout service.
• Serve food and beverages according to hotel service standards, presentation guidelines, and timing expectations.
• Maintain a strong knowledge of menu offerings, beverages, wine selections, promotions, and daily specials.
• Process guest transactions, payments, and POS system operations accurately and efficiently.
• Monitor guest satisfaction throughout dining experiences and respond quickly and professionally to guest requests or concerns.
• Maintain cleanliness and organization across dining rooms, service stations, tables, and guest-facing areas.
• Support opening duties, closing side work, banquet setup, and operational readiness throughout shifts.
• Partner closely with Culinary, Bartenders, Food Runners, Banquets, and Food & Beverage leadership teams to support smooth operations.
• Follow food safety standards, sanitation procedures, responsible alcohol service guidelines, and hotel operational policies at all times.
• Support upselling initiatives, promotions, and guest engagement opportunities that drive revenue and enhance the dining experience.
• Help create a welcoming, energetic, and team-oriented atmosphere aligned with Sonesta's People People culture.
• Any other duties as assigned

Skills

Communication

Interpersonal skills

Guest service

Multitasking

POS knowledge

Tools

POS Systems

Job description

Sonesta International Hotels in Hawaii seeks a friendly Food Server to deliver attentive hospitality across our restaurants, lounges, and banquets. You will provide knowledgeable, guest-focused service and help create memorable dining experiences.

Join a dynamic team, uphold food safety standards, support upselling and guest engagement, and contribute to Sonesta's People People culture with flexible hours including mornings, evenings, weekends and events.