Guest-Centric Busser & Food Runner

The Langham Boston; Boston (MA); On-site; USD 42,000 - 43,000; Full time

Job summary

The Langham Boston is actively seeking a Busser/Food Runner to support the restaurant team with guest-focused service and timely food delivery. You will assist servers, maintain station cleanliness, and help ensure Brand standards are upheld throughout each shift.

This role requires a friendly demeanor, flexibility for variable schedules (including PM shifts), and the ability to quickly respond to guest requests while collaborating with kitchen and service teams to deliver great guest memories.

Qualifications

• Use oral communication effectively to perform work i.e. speaking with guests, understanding guests, coworkers.
• Make minor decisions requiring logical judgment, i.e. task sequencing.
• Related previous experience in similar environment preferred.
• Maintain positive attitude and set example among colleagues.

Responsibilities

• Serves food per established procedures in a timely, efficient and friendly manner.
• Stock station including: glassware, flatware, china and napkins.
• Greet guests, refill waters.
• Clear dirty dishes/glasses from table after each course.
• Reset tables as necessary per established procedures.
• Brew ice tea, coffee, replenish bottled waters.
• Assist the kitchen in setting and breaking down service station.
• Provide maximum levels of guest service while maintaining Brand standards.
• Respond to guest requests appropriately, report comments to manager.
• Provide maximum levels of guest service while maintaining Brand standards.
• Maintains cleanliness of each table in each section of the restaurant.
• Bring dirty linen to laundry and pick up clean linen.
• Assist Server as needed.
• Maintain cleanliness of work area.
• Complete assigned daily side work.
• Additional duties not mentioned above may also be requested by supervisor.

Skills

Oral communication

Decision making

Food service experience

Positive attitude

Job description

The Langham Boston is actively seeking a Busser/Food Runner to support the restaurant team with guest-focused service and timely food delivery. You will assist servers, maintain station cleanliness, and help ensure Brand standards are upheld throughout each shift.

This role requires a friendly demeanor, flexibility for variable schedules (including PM shifts), and the ability to quickly respond to guest requests while collaborating with kitchen and service teams to deliver great guest memories.