GUEST CARE SUPERVISOR Carmel, IN

Rejuve Salon Spa LLC; Carmel (IN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunity

Paid time off

401(k) matching

Employee discounts

Job summary

Rejuve Salon Spa LLC in Carmel, Indiana is seeking a Guest Care Supervisor to lead the front desk and guest experience. You will coach the Guest Care team, onboard new staff, and ensure smooth operations with warm hospitality.

Ideal candidates bring frontline guest service or retail experience, plus some leadership. You will coach with warmth, manage schedules and systems, and promote rebooking and product recommendations in a fast-paced, caring environment.

Qualifications

• Hospitality mindset with guest service or retail experience.
• Some leadership, supervisory, or training experience is a plus.
• Strong communication skills and ability to coach with warmth and clarity.
• Excellent organization and detail orientation with system knowledge.
• Calm, positive energy in a fast-paced environment.

Responsibilities

• Create a warm, welcoming experience from check-in to checkout.
• Lead the Guest Care team through coaching and one-on-ones.

Skills

Hospitality

Front desk

Leadership

Communication

Organization

Salon software

Microsoft 365

Tools

Zenoti

Microsoft 365

Job description

GUEST CARE SUPERVISOR

Now Hiring | Carmel, Indiana | An Aveda Lifestyle Salon

Location: Carmel, IN

Employment Type: Full-Time or Part-Time

Pay: $18 to $21 per hour, plus bonus opportunity

ABOUT REJUVE

Rejuve Salon Spa is an Aveda Lifestyle Salon in Carmel, Indiana, where we believe remarkable experiences begin with remarkable professionals. We are building a team of people who grow, feel valued, and take real pride in creating a world-class guest experience. Luxury, to us, is never accidental. It is intentional, and it shows up in every detail and every interaction.

ABOUT THE ROLE

We are looking for a Guest Care Supervisor: a working leader who loves hospitality and knows how to bring out the best in a team. You will spend most of your time right in the middle of the guest experience at the front desk, while also coaching, training, and setting the standard for our Guest Care team. If you are warm, organized, and energized by helping people succeed, this is a role where you can make a real impact.

WHAT YOU'LL DO

• Create a warm, welcoming experience for every guest, from check-in to check-out.
• Lead the Guest Care team day to day through coaching, regular one-on-ones, recognition, and accountability.
• Onboard and train new team members, and help every one of them grow.
• Keep our systems, schedules, and standards running smoothly and consistently.
• Support retail and Aveda Plus recommendations, and help drive rebooking and guest retention.
• Champion a culture of hospitality, professionalism, and continuous growth.

WHAT YOU'LL BRING

• A hospitality heart, and experience in front desk, guest service, or retail.
• Some leadership, supervisory, or training experience (a big plus).
• Strong communication, and the ability to coach and hold a standard with warmth and clarity.
• Great organization and comfort working with numbers, systems, and details.
• Calm, positive energy in a fast-paced environment.
• Comfort with salon software (Zenoti a plus) and Microsoft 365.

WHY YOU'LL LOVE WORKING HERE

• Competitive pay of $18 to $21 per hour, plus bonus opportunity.
• Paid time off*
• 401(k) with company match.
• Employee discounts on salon services, and discounts on the products you love.
• A beautiful Aveda Lifestyle Salon and a team that genuinely cares.
• Ongoing education and real room to grow. At Rejuve, ownership creates opportunity.
• Recognition for great work, in a culture built on respect, growth, and hospitality.

Paid time off is available after one year of employment.