Guest Billing Coordinator

Kalahari-Resorts-; Pocono Manor (PA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health insurance

Dental coverage

Vision coverage

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking a Guest Billing Coordinator to manage guest billing transactions and documentation within Front Office/Front Desk. You’ll collaborate with multiple departments to ensure accurate charges and timely resolution of inquiries while delivering exceptional guest service.

This hourly wage role offers opportunities to support month-end reconciliations and improve billing processes in a hospitality-focused environment.

Qualifications

• 1–3 years of relevant experience in accounting, finance, hospitality, or a related field preferred.
• High attention to detail with the ability to manage multiple priorities.
• Strong verbal and written communication abilities.
• Collaborative, team-oriented approach with the ability to work independently when required

Responsibilities

• Process and reconcile guest billing transactions accurately and in accordance with resort policies and procedures.
• Review guest folios, room charges, adjustments, and payments to ensure billing accuracy.
• Research and resolve billing discrepancies by partnering with Front Office, Sales, Food & Beverage, Waterpark, and other departments.
• Respond to guest and internal billing inquiries in a timely, professional, and courteous manner.
• Prepare, organize, and maintain accurate billing documentation, reports, and financial records.
• Process billing corrections, refunds, direct bill accounts, and other account adjustments as needed.
• Ensure compliance with company policies, accounting procedures, and audit requirements.
• Support month-end and daily reconciliation processes by verifying billing data and resolving outstanding balances.
• Assist with administrative projects, reporting, and process improvements that enhance billing accuracy and operational efficiency.
• Maintain confidentiality of guest financial information while delivering exceptional customer service.

Skills

Attention to detail

Verbal communication

Written communication

Team collaboration

Job description

Job Title

Location(s)

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking aGuest Billing Coordinator.In this role, you willbe responsible for ensuringaccurate processing, documentation, and communication of all guest billing transactions in accordance with Kalahari Resorts’ financial policies. This role is a Front Office/Front Desk position, within Guest Services.

As part of our leadership team,you’llembody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.You’llplay a key role in ensuring accurate billing and seamless financial processes that support an exceptional guest experience. By partnering with resort departments to resolve billing inquiries and maintain accurate records, you'll help create a smooth, efficient experience for both guests and associates.

This is an hourly wage role

Key Responsibilities

• Process and reconcile guest billing transactions accurately and in accordance with resort policies and procedures.
• Review guest folios, room charges, adjustments, and payments to ensure billing accuracy.
• Research and resolve billing discrepancies by partnering with Front Office, Sales, Food & Beverage, Waterpark, and other departments.
• Respond to guest and internal billing inquiries in a timely, professional, and courteous manner.
• Prepare, organize, and maintain accurate billing documentation, reports, and financial records.
• Process billing corrections, refunds, direct bill accounts, and other account adjustments as needed.
• Ensure compliance with company policies, accounting procedures, and audit requirements.
• Support month-end and daily reconciliation processes by verifying billing data and resolving outstanding balances.
• Assist with administrative projects, reporting, and process improvements that enhance billing accuracy and operational efficiency.
• Maintain confidentiality of guest financial information while delivering exceptional customer service.

WhatWe’reLooking For

• 1–3 years of relevant experience in accounting, finance, hospitality, or a related field preferred.
• High attention to detail with the ability to manage multiple priorities.
• Strong verbal and written communication abilities.
• Collaborative, team-oriented approach with the ability to work independently when required

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized byForbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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