Guest Attendant

HMC Hotel Management Consulting; Wesley Chapel (FL); On-site; Full time

Job summary

A leading hotel management company is seeking a Guest Attendant for their WoodSpring Suites location in Wesley Chapel, FL. This role is vital for providing exceptional customer service and ensuring guest satisfaction. Responsibilities include front office operations, guest services, and maintaining cleanliness. The company values a performance-based culture and offers career growth opportunities. Competitive hourly rates and comprehensive benefits are available for full-time employees.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

DailyPay Access

Employee Assistance Program

Career Growth Opportunities

Qualifications

• At least one year in customer service; hotel experience preferred.
• Proficient with computers.
• Excellent communication skills.

Responsibilities

• Reservations, check-ins, check-outs, and paperwork review.
• Meeting guest needs, tours, sales, and special requests.
• Washing, drying, folding, and organizing linens and towels.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Tools

Computers

Job description

Join to apply for the Guest Attendant role at HMC Hotel Management Consulting.

Exciting Opportunity: Guest Attendant at WoodSpring Suites in Wesley Chapel, FL!

About the Role:

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

Our Culture:

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $15.50 - $17.50.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Medical, dental, and vision benefits, plus paid time off for full-time employees.
• Employee Assistance Program: Support for personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company.

Primary Duties:

• Front Office Operations: Reservations, check-ins, check-outs, and paperwork review.
• Guest Services: Meeting guest needs, tours, sales, and special requests.
• Laundry Duties: Washing, drying, folding, and organizing linens and towels.
• Cleaning & Maintenance: Cleaning tasks, stocking supplies.
• Sales & Marketing: Supporting initiatives to increase occupancy.
• Emergency Procedures: Following safety protocols and ensuring security.
• Other Duties as Assigned.

Preferred Qualifications:

• At least one year in customer service; hotel experience preferred.
• Proficient with computers.
• Excellent communication skills.
• Strong organizational and problem-solving skills.
• Proactive approach to solving problems.

Physical Requirements:

• Climbing stairs and ladders.
• Performing tasks involving kneeling, squatting, standing, sitting, bending, and twisting.
• Lifting up to 20 lbs regularly, occasionally up to 50 lbs.

Hotel Management and Consulting, Inc. reserves the right to modify this job description. This description does not imply exclusive duties. Employment is at-will and subject to change to accommodate disabled individuals. We are an equal opportunity employer and a drug-free workplace.