Guest Attendant

HMC Hotel Management Consulting; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hotel management company as a Guest Attendant at WoodSpring Suites in Charlotte, NC. This role involves providing exceptional customer service, managing front office operations, and ensuring guest satisfaction. Enjoy a supportive culture with opportunities for career growth and comprehensive benefits.

Benefits

Medical, dental, and vision benefits

Paid time off

Flexible pay options

Employee Assistance Program

Career growth opportunities

Qualifications

• At least one year in customer service; hotel experience preferred.
• Proficient with computers.
• Excellent communication skills.

Responsibilities

• Managing reservations, check-ins, check-outs.
• Meeting guest needs and fulfilling special requests.
• Performing cleaning tasks and maintaining laundry area.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Job description

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Exciting Opportunity: Guest Attendant at WoodSpring Suites in Charlotte, NC!

About the Role:

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

Our Culture:

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $14.00- $16.00.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Medical, dental, and vision benefits in addition to paid time off for full-time employees.
• Employee Assistance Program: Complimentary support for personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Front Office Operations: Managing reservations, check-ins, check-outs, and paperwork review.
• Guest Services: Meeting guest needs, conducting tours, closing sales, and fulfilling special requests.
• Laundry Duties: Washing, drying, folding, and organizing linens and towels; maintaining laundry area.
• Cleaning & Maintenance: Performing cleaning tasks, stocking supplies, ensuring cleanliness.
• Sales & Marketing: Supporting in-house sales and marketing to increase occupancy.
• Emergency Procedures: Following safety protocols and ensuring security.
• Other Duties as Assigned.

Preferred Qualifications:

• At least one year in customer service; hotel experience preferred.
• Proficient with computers.
• Excellent communication skills.
• Strong organizational and problem-solving skills.
• Proactive problem solver.

Physical Requirements:

• Climbing stairs and ladders.
• Performing tasks involving kneeling, squatting, standing, sitting, bending, and twisting.
• Lifting up to 20lbs regularly, up to 50lbs occasionally.

Hotel Management and Consulting, Inc. reserves the right to modify this job description. Employment is at-will. We are an equal opportunity employer and comply with all applicable laws, including E-Verify. Harassment or discrimination based on race, gender, age, disability, or other protected categories is strictly prohibited. We are a drug-free workplace.