Guest Assistant: Luggage & Transport Concierge

Hilton; San Francisco (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Travel perks (discounted travel)

Employee stock purchase program

Paid parental leave

Caregiving support services

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in San Francisco seeks a Guest Assistant to warmly welcome guests, assist with luggage, and guide them to their rooms and amenities. You’ll help transport guests and ensure equipment is kept clean and orderly, contributing to a memorable stay.

Join a team that values hospitality, integrity, leadership, and teamwork, and that emphasizes ownership and urgency in every moment to deliver exceptional guest experiences.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Welcome and assist guests: Greet and escort arriving and departing guests, transport luggage, and familiarize guests with their rooms and amenities
• Handle luggage with care: Retrieve, transport, organize, and store guest luggage in accordance with hotel standards and procedures
• Assist with guest transport: Operate property vehicles to transport guests to and from designated destinations
• Maintain equipment standards: Keep bell carts and work areas clean and in good working order

Job description

Hilton in San Francisco seeks a Guest Assistant to warmly welcome guests, assist with luggage, and guide them to their rooms and amenities. You’ll help transport guests and ensure equipment is kept clean and orderly, contributing to a memorable stay.

Join a team that values hospitality, integrity, leadership, and teamwork, and that emphasizes ownership and urgency in every moment to deliver exceptional guest experiences.